Guest User
May 12, 2025
I am writing to express my extreme dissatisfaction with my recent stay at hotel. The experience was drastically different from what was advertised on the booking platform. The photographs displayed on the booking website were misleading, showing a far superior room than what we were actually given upon arrival.
Instead of the spacious, modern room pictured, we were assigned a cramped, third-class room with a malfunctioning air conditioner. The room was unacceptably small, and the lack of proper ventilation made it unbearable. To make matters worse, the room was infested with cockroaches and the toilet was in a state of deplorable uncleanliness and unsanitary conditions.
I would strongly advise against booking this hotel. The discrepancies between the online representation and the actual accommodation were egregious, and the overall experience was extremely unpleasant.