Holiday Inn Hotels in Munich

I had a fantastic stay at the Holiday Inn Munich City Centre! The rooms were spacious and comfortable, and the staff was welcoming and helpful. The hotel's location is excellent, with easy access to public transport and nearby attractions. Highly recommended for anyone visiting Munich!

The hotel is close to a shopping mall where you can eat. There is also a DM store for shopping! The room is very good, with enough space. Clean and sanitary. The front desk receptionist is also very patient.

Dear Inn Management, I am writing to express my profound disappointment and frustration with the service and room mismanagement that transpired during my recent stay at your hotel. My experience, which was marred by a series of significant issues, has left me feeling utterly dissatisfied and compelled to share my concerns. To begin, I had made a reservation for a two-night stay, eagerly anticipating a comfortable and enjoyable visit. However, upon entering our assigned room, it became immediately apparent that there were multiple lighting failures in both the sitting room and the toilet. This lack of attention to maintenance was unacceptable, and it significantly affected the overall ambiance and functionality of the room. Upon reporting the lighting issues to the front desk, the hotel staff informed us that they would arrange an alternative room for us. However, the room they provided was far from being comparable to the original room we had reserved. The disparity in room type, amenities, and overall quality was not in line with the standards we had expected, and thus we rejected the offer and promptly returned the card key to the front desk that same night. In addition, we explicitly requested the staff to inform their Manager of the situation and address the lighting issue in our original room for a fixing. Despite our explicit instructions, upon our return to the hotel the following evening, we were dismayed to discover that we were unable to access our original room. Seeking an explanation, we immediately approached the front desk, where we were informed that our original room had been allocated to another guest, and our luggage had been moved to a common storage area. The lack of communication and disregard for our reservation was disheartening, and the staff's failure to provide a reasonable explanation for this oversight only added to our frustration. Moreover, instead of rectifying the situation appropriately, the staff simply returned the previously rejected alternative room to us, expecting us to settle for an unsatisfactory solution. This dismissive response to our concerns further exacerbated our anger and dissatisfaction with the entire experience. As guests who had entrusted our stay to your establishment, we had expected a certain level of professionalism, competence, and genuine care for customer satisfaction. Regrettably, our experience at Inn has fallen far short of these expectations. The repeated room allocation errors, lack of maintenance, and the staff's inability to address our concerns have left us with an overwhelmingly negative impression. We request an urgent response to address the issues we have outlined, including an explanation for the mishandling of our original room reservation and the subsequent inconveniences caused. We also urge you to take immediate action to improve your hotel's maintenance protocols, staff training, and overall customer service to prevent other guests from enduring similar frustrations and disappointments. Furthermore, as a gesture of goodwill and an attempt to rectify this situation, we expect a fair resolution that adequately compensates us for the considerable inconvenience, distress, and dissatisfaction we experienced during our stay. We sincerely hope that you will take our grievances seriously and implement appropriate measures to ensure such incidents do not recur. Your prompt attention to these matters is of utmost importance in order to restore our faith in your establishment's commitment to providing a satisfactory guest experience. Yours sincerely, Michael

The hotel is quite far from the city center, 20-30 minutes drive. The hotel has a parking lot, but there is no discount for parking. It is 20 euros a day, which is quite expensive. The exit of the parking lot is very narrow, so be sure to drive carefully. There is a large supermarket and DW next to the hotel, which are closed on Sundays😄

The staff are generally very nice (: we were allowed to check in early since the room was cleaned by the time we arrived. The rooms are also incredibly clean. I tried to search for dust (since I have bad allergies) but didn't encounter any. Only thing is that there could be more hooks / places to hang things in the toilet, and maybe 2-4 more hangers 🤣 (I travelled with a female friend, so you can imagine the amount of clothes we had to hang up.) There's also only one plug between the beds, so that's a little troublesome since we didn't exactly have a multi plug. The hotel is pretty near Machtlfinger Straße, very accessible and there's a grocery just down the road as well.

The room is not big, table is super small. No refrigerator, no daily free mineral water. If you dont ask for room cleaning service, you got a coupon for free drink.

It's a relatively new hotel located about 5 minutes from Praterstern. There's a supermarket nearby and the staff are very friendly. They cleaned it every day. Thank you very much. I only stayed at the hotel to sleep, so I have no complaints! It was clean and new, and the best stay for me. I'd like to use it again when I come back to Vienna.