A hotel that doesn't even deserve 2 stars. I arrived at Hotel Simfonia around 10 pm, I received a room, and in the room I left only my bag with clothes. I went to park in the underground parking of the hotel, which is extremely inappropriate, and I scratched my car, the entrance is very tight and the parking lot is occupied by construction materials. Then I went up to eat at the hotel restaurant, where I managed to eat only an appetizer, without being told that after 10.30 pm you can no longer order food. Considering that all these aspects are not specific to a 4-star hotel, I decided to leave. On leaving, even though I hadn't used the room, I scratched my car due to the lack of parking conditions, I had eaten as much as I could at the hotel restaurant, I was charged 315 lei, being told that these were their conditions and that if I didn't pay, I wouldn't I open the garage door, conditions in which I paid the requested amount !!!!!!! I chose another hotel, the Ramada, where I stayed, slept and paid for the accommodation. In conclusion, the amount paid to Simfonia was for a service not rendered and as a result of ”blackmail” - they won't open your garage door if you don't pay - which is not legal and of course should not be found in the behavior of people who works in HORECA. I would also add the fact that the elevator is extremely small and frequently gets stuck between floors, when I left the table from restaurant I was asked by 2 ladies to help them to take a baby carriage down the stairs.
Outstanding
2 Reviews