One&Only Gorilla's Nest

Guests appreciate the comfortable and luxurious rooms with outdoor showers, private balconies, and attention to detail. The exceptional facilities, staff service, and warm, efficient care stand out.

This hotel embodies what it is to be a One&Only resort. Its location exudes privacy, sanctuary, yet proximity to the Volcanos National park. It has every single comfort you would expect, want, or think of whether in the room or around the property. But what really sets this apart from not just other hotels, or other O&O resorts, or most other resorts is the attention to detail, the full certainty it gives guests about every single aspect of the experience and friendliness of every single member of staff at the hotel. No request was forgotten, every single question I had was answered extensively and accurately, and every single intention I had for what the stay could have been was fulfilled. Whether it is down to my driver knowing exactly which hike and gorilla family to assign me to, asking for sliced avocado the afternoon before as a snack for the gorilla trek the following day and every single server knowing who I was and that request, or even having multitudes of ice ready to add into the cold plunge, there was no other way I could have thought of that would have made the stay better. Of course you come to the hotel to see Gorillas and it is basically guaranteed when you come that you will, but when you are at the hotel, it gives you the sanctuary at home feel that you get really anywhere else. I would choose here no question if you are looking for the best gorilla experience and want everything absolutely taken care of.

This is a life time experience. A bucket list. Something great for a couple but we took teenagers who were equally in awe. Gorillas Nest is six star in service, thought, attention to detail. Tim who is GM and Zane, second in command, have the place operating like a well oiled machine. The accommodation is perfect, stilted villas with spacious living area and balcony views, everything is thought out down to the Nespresso machine and wide screen television if you want it. The Nest sleeps 45-50 max. Even when full it doesn’t appear so. The spa has great treatments and excellent masseuse. A good gym and pool. The hotel sits in 85 acres. Electric bikes are provided to zoom around on, or you can call for a buggy or walk. Delicious food and menus, nothing too much trouble to prepare. Staff are all charming. A credit to the hotel. … and the trekking and gorillas. Well breathtaking and I suggest two things if you can, obviously budget dependant: Book treks for two days. You’ll be with a different family of gorillas each day, and we were in different terrain and vegetation on each. If you can, book a private trek, it was very special to do this as a family of four on our own. I can’t say but groups are otherwise a max of eight visitors but you never know who you might end up with standing in your camera view or waking at a different pace. And do ask your company what to tip your trackers, porters and guide. They depend on you in part and so does the local economy, not to mention the gorillas.