Anne37Scal
August 30, 2024
We absolutely loved this property and our experience. There are a couple little idiosyncrasies to note. The rooms are large but somewhat slapdashly constructed, however the only real negatives are the lack of bathroom door, the large gap under the front door, and that the showers are incredibly slippery. The bed was huge and comfortable, and the outlets were convenient. The meals and drink selection were good. No wifi in the rooms but good enough in the ample common area. The staff was all very kind and helpful, and the man who comes by with hot coals for the fireplace was much appreciated and the team who cleaned our muddy boots did a frankly unbelievable job, although the slippers they provided were dingy and a bit gross. The musical performance in the evening against the backdrop of the Virunga Mountains was truly special and we will never forget it. I will point out that the constant parade of visitors to our room to provide unnecessary little services, each needing a tip, became extremely tiresome by the second night. We don’t mind tipping for good service, but we felt it was a bit over the top. Plus we like our privacy and after traveling around the world to get there, we would’ve appreciated a little peace and quiet in the room. Otherwise a remarkable accommodation in one of the most amazing places on earth.