The Chedi Hotels in Muscat

Recently stayed at the Grand Millennium in Muscat, Oman. Having driven from Dubai, on arrival there was no valet parking but the Porter was instantly present to take care of the luggage which was efficiently dispatched to my room. Mr Ashraf at check-in was exemplary and continued to be so for my 14 day stay. I had initially booked a club room and Arhab, the chief steward in the Club Lounge, was very helpful and delivered excellent service. The Grand Millennium has a roof-top pool with fantastic views over Muscat City to the Gulf of Oman on the horizon. There is also a poolside bar (where Amy the bartender gently delivers fresh, cooling watermelon to your sun lounger) and an impressive roof-top tennis court. Mr Wilson the friendly Spa Manager can arrange swimming lessons and tennis coaching. Whilst I didn’t take advantage of the lessons, I did use the gym, the jacuzzi and the steam room/sauna on the ground floor where I was warmly greeted regularly by the effervescent and kind personality that is Safiya who would also present me with a complimentary bottle of water for my workout. The room itself is a good size. The bathroom has a separate bath and a walk-in rain shower. Housekeeping is attentive and efficient, both Mohammed A & Mohammed I were very helpful. The breakfast buffet requires some attention, it was lacking in content and not very inspiring. The breakfast service itself was also equally uninspiring. In this mediocre environment two individuals that stood out were Sultan and the lady chef, both were excellent and on point. The hotel links directly via a short indoor walkway into the Muscat Grand Mall where there is a food court with an array of international food outlets and a number of coffee shops and cafes. There is also a Carrefour supermarket in the mall which sells ready to eat hot food and snacks. The Al Rifai nuts concession in the Grand Mall is worth checking out. Oman Avenues Mall and a LuLu Hypermarket are within a short walk. The LuLu also serves ready to eat hot food/snacks. If you have your own transport the local drive-in cafe/fast food establishments are pretty good and deliver a hot cup of Karak Chai directly to your car. Overall I enjoyed my stay and I would stay at this hotel again.

Hotel looks nice on the outside but you’ll see lots of thing waiting for you. When we arrived in the hotel we see that the people who are working at reception were nice but doesn’t give the basic information about the hotel unless you ask lots of questions. Nothing was explained. Then we switched to our room by ourselves and found out there was a bottle of water which already had been used. Thankfully the Bellboy helped us and solved the problem, we appreciate him. He is the guy who saves receptions lack of information and lack of interest. After relaxing a little we decided to have some air at the restaurant area which is the only place that has open area. But no one cares what you asked or even doesn’t bother coming and asking you as if you’d like to have something. And that’s our first 30 minutes unfortunately. We booked for 3 nights and we’ll see what’s going to happen next. Maybe it’s just our experience.

I am very regular guest in your hotel. Amazing facilities and all the staff is also very king and helpful. I will like to special thanks to Janhavi and Amjad from reception for their great service. Pool is very nice and gym is also nice. Will see the staff soon again

My stay at the kempinski hotel in muscat was not as good as expected from a five star international hotel.. My friends and I encountered unfavorable treatment from some of the staff and other mishaps at the hotel, however it wasn’t all bad as I did find the room comfortable and in general the interior of the hotel was nice and minimalistic with a touch of modern class. The breakfast was good. We enjoyed kayaking at beach and most importantly I like how the manager compensated us after all the trouble we had during our stay ..

The room is big and the location is good. There are two big shopping malls with many restaurants within 10-15 minutes' walk. The hotel front desk service is also very good..

It was terrible experience I had on this property (citadine al ghubrah muscat) I was traveling almost 24hours for holiday vacation, I selected this hotel to stay since near by the aiport, unfortunately I chosen the wrong hotel, upon check- in the lady receptionist asking me a full payment for the stay, I have no enough cash omr. But I have $ dollars with me, the total cost of my stay is only omr. 22 I have 15 omr and the rest 7 omr. I will pay by dollars, I informed the lady receptionist that I will pay the rest with $ dollars, she said that the hotel will not accept $ dollars, I was explained to her that I just came from the aiport and I was so tired shall I pay the rest by evening I have to exchange my dollars outside, or my cousin will come by evening and pay the rest of the amount cost of only omr. 7 or else I will quarantine my id or passport to keep , I will exchange the dollars outside by evening , but she refused me to check in, now I realize the discrimination /criticism,I decided to walk out and check in to other hotel, thank God other hotel very considerate not even asking the deposit even id's qurrantee, will I hope other guest will not experience the same treatment that I had experience , you have to improve your hospitality and service, especially front office staffs, never ever to booked this hotel anymore,many hotel choices in Muscat. Thank you and have a good day!

A very good hotel, nice and clean with a swimming pool and right in the centre of Ruwi in Muscat. Most positive experience here. Breakfast was delicious with plenty of choice. Staff are very polite and friendly and a big THANK YOU to Symphony Restaurant to make this visit a memorable one. Staff at this restaurant in the hotel will go extra mile to help you and that too with a smile. Vijeesh, the Restaurant Manager lead them by example. Highly recommend this place for positive experience.

We stayed 2 separate nights, before and after visiting Nizwa. Good stay, nice breakfast. Reasonable rates for what we needed. It is a basic, but that's all that we wanted for 2x 1 night stays. We also managed to get ba*****t carparking, which was a bonus. Suggest the hotel removes the awful ipad in the lifts with the very poor sound with a proper digital system - it is just annoying otherwise.

Close to the airport, the hotel is in a good location, the service attitude is good, the room is clean and tidy, and the stay experience is excellent.