Guest User
January 27, 2025
Can not fault the service and experience of staying in this hotel. We are a family of 4, and the family room was amazing, with a heated shower room, huge beds, comfortable lounge area and coffee machines. The staff are a real stand out. They were amazing an coordinating our skiing equipment, getting us to lessons and around the town and suggesting restaurants and things to try. They are happy to drop and pick you up with the shuttle if you are going to dinner or need to run to the ATM etc. The restaurant is amazing, serving a decent breakfast with amazing coffee, and great themed dinners. They accommodated my kids with a kids menu. Many of the staff are Australian, so they speak great English and the Accommodation Manager Rina, was so welcoming and helpful. The drying room, washer and dryer is really helpful for some of the snowier days we had when there. The location is great, across the road from the Kanko gondola, and they will drop you to your lessons at near by Onsen in the morning if you have those booked. Many of the buses to the other resorts, snow monkeys and local attractions leave from across the road making it very convenient. Can't wait to visit again. And on a side note, it is worthwhile skiing Sugi, Madaro and Arai if you are staying for a while, definitely worth the visit as they all offer something different.