Oakwood Hotel & Apartments Grand Batam

The property features modern decor, a stunning infinity pool, and convenient location near Grand Batam Mall. Guests praised the friendly staff and comfortable, spacious rooms with excellent amenities.

I recently stayed at Oakwood Hotel Batam and had a mixed experience. The location is excellent, making it convenient to explore the area. The bed was comfortable, but the room itself was quite small, with an open closet arrangement that might not be to everyone’s liking. Breakfast was a highlight—there was a good variety of options, and the quality was impressive. Another plus is that no deposit was required during check-in. However, the air conditioning was a major downside. It was not cold enough, and even after requesting a technician (who took 30 minutes to arrive), the issue was not resolved. Our first night was uncomfortably warm, making it difficult to sleep. Thankfully, it rained on the second day, which helped cool down the room naturally. I stayed in Room 803, which had convenient access to the pool and buffet breakfast. However, if you prefer a cold room and love using a duvet, I’d recommend avoiding this room. Another unpleasant experience was during check-out—I noticed a foul smell, similar to a sump pit, near the elevator and on the first floor. It was quite off-putting as I was leaving the hotel. Overall, Oakwood Hotel Batam has some great aspects, but the air conditioning issue and the unpleasant smell during check-out left a negative impression. If these issues are addressed, it could be a much better stay.

Hotel was amazing! It is highly recommended for its cleanliness and its facilities from the gym, to the room smart tv having Netflix and all the other small little details like the amazing light weight powerful hair dryer etc!