Guest User
August 27, 2024
I am convinced that 99% of the guests (myself included) were at this hotel because of Kenya Airways' mismangement. I stayed here for 2 nights. The hotel itself is a little outdated; however, the staff was excellent and very welcoming. In several instances, they went above and beyond to accommodate me (especially Moses at reception and Lanakae in the restaurant). It appears as though all the meals are buffet style- which were both meat and vegetarian friendly. If you're looking for a hotel with a gym and a pool, you won't find it here; however, you will find great service and friendly staff who make the extra effort to make sure guests are happy. I do feel for them as most of their clientele have missed their flights and come to the hotel already tired, frustrated and angry.