Hotel Troy
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Nairobi
Hotel Troy
Lodge
JQX5+WV7, 73 Magadi Rd, Langata, Nairobi, 00509, Kenya
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Amenities
Golf course
Public parkingFree
Airport pick-up
24-hour front desk
Luggage storage
Airport drop-off
Currency exchange
Conference room
All Amenities
Property Description
With a stay at Hotel Troy Nairobi in Nairobi (Karen), you'll be steps from Nairobi National Park and a 3-minute drive from Bomas of Kenya. This hotel is 4 mi (6.4 km) from Karen Blixen Museum and 7.3 mi (11.8 km) from Kenyatta International Convention Centre.
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7.8/10
GoodCleanliness7.8
Amenities7.8
Location7.8
Service7.8
All 15 Reviews
Surroundings
Airport: Wilson Airport
(9.2 km)
Airport: Jomo Kenyatta International Airport
(22.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
2
Deluxe Room
1 queen bed
Has window
Private bathroom
Electric fan
Tea bags
Towels
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3
Executive Suite
1 bedroom: 1 king bed | 1 living room
Has window
Non-smoking
LCD TV
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3
Deluxe Twin Room
2 double beds
Has window
Non-smoking
Private bathroom
Electric fan
Tea bags
Towels
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13
Standard Double Room
1 queen bed
Private bathroom
Electric fan
Tea bags
Towels
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3
Family Cottage, 2 Bedrooms, Garden View
2 bedrooms: 1 king bed
Non-smoking
Private bathroom
Electric fan
Tea bags
Towels
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Guest Reviews
7.8/10
Good
15 reviews
Verified Reviews- Cleanliness7.8
- Amenities7.8
- Location7.8
- Service7.8
Average for similar properties in Nairobi
AI Summary
Hotel Troy provides exceptional, friendly customer service in a peaceful, natural setting near national park entrances. It offers a relaxing environment away from city noise, ideal for privacy and tranquility.
Guest User
April 2, 2025
excellent customer service, 24 hours front desk, neat and clean room, bathroom, peaceful environment, food is the best in town.
Guest User
August 26, 2024
To start with the positives: the hotel is set away from the main road, along a small track and is in its own gardens, so after a long flight you can walk around in relatively natural surroundings. Our executive room was large, with a nice view towards the gardens and bed was comfortable. Staff were friendly. The hotel is close to the entrance to the National Park. The negatives: the executive room is just above the indoor restaurant and outside eating area and the thin glass in the windows lets in a lot of noise. The shower head was hanging loose and sprayed water everywhere, including over the top of the shower cubicle and throughout the bathroom. We pointed this out, but nothing was done about it and past comments on internet imply that this problem has existed for a long time. A group of young Americans shrieked from breakfast to after dinner whenever they were in the hotel. They were hysterical, shouting and laughing in a really unnatural way, exciting comment from other guests but no reaction from the hotel staff. On the last evening the slightly rotund middle age gentleman who looks like a head waiter accompanied us to our room, entered, uninvited and stood expectantly in the centre of the room waiting for a tip. We found this behaviour extremely inappropriate, to say the least.
Guest User
August 21, 2023
This was the third time we brought a group to Hotel Troy. The management is very friendly & eager to make the experience one of the best. The staff are always kind & want to help. The food is top notch. Highly recommend for small or large groups!
Guest User
February 8, 2023
Great ambience outdoors and indoors, amazing nature with trees and one can spot some friendly monkeys. I enjoyed the samosas and great service Definitely a favorite of mine and will be back. The place has been renovated and they now have themed nights
Guest User
January 31, 2023
Good hotel with nice location near by bomas Rooms are clean and comfortable.Bathrooms are spacious and clean .Staffs are friendly and helpful Would definitely recommend this hotel to everyone I would have say one world about this hotel location It's mesmerized 😊🌈 Date of stay-02nd Oct-08th Oct-2022
Guest User
August 2, 2023
Before writing this review I tried to contact the owner /MD to inform her of my possible review. This hotel was to be the worst in Nairobi. Our ´deluxe´twin room was about as far from deluxe as you can get. The window didn´t close, nor could it be forced because the glass was broken. The TV didn´t work even though a young man came up to repair it. There was no kettle or safe in the room, and the two double beds as advertised on their web site were singles with one bedside table, no bedside lights and holes in the mosquito nets. The shower was so hot it was impossible to use. The receptionist offered us the use of another room to shower in. On investigation, our room didn´t have cold water connected the pipe was hanging loose. We were finally moved to a two bedroomed cottage in the grounds, which was better. Still very dirty, two dining chairs (how 4 people could eat I have no idea) and dangerous at night as the outside lights didn´t work. As the wifi didn´t work we were given a mobile router, which was removed the next day, when this was queried at approximately 14.30 we were told it must be housekeeping. At 17.15 it was returned having been used somewhere else, which the staff knew perfectly well. Breakfast was a disaster the first two days, the menu for the restaurant, which still had Christmas decorations hanging up, was nothing like the one on their web site and the place was filthy, with electrical cables everywhere, broken window panes, missing lamp shades, bulbs, kitchen cupboards I wouldn´t have stored fertiliser in and an air of tiredness and being unloved. I have pictures but prefer to share them with the owner/MD before sharing them on here.The receptionist on check in/check out was lovely and we felt sorry for her having to deal with the problems.
Guest User
January 31, 2023
I booked with the hotel directly (we just needed a couple of nights at the end of our holiday). It took at least 2 days to respond to any email. They forgot to collect us at the airport and my booking had not been relayed to the reception staff. Hence, the Executive Suite we had booked with an extra bed was not organised, so we were 'upgraded' to the 2-bed cottage. Positives - the beds were large and comfy, the shower was powerful and hot (especially in the 2nd bedroom ensuite). The included breakfast was plentiful. There's lots of dodgy bits, though. Shower taps were hanging loose from the wall, the bathroom door handles were not fixed on properly, some of the windows didn't close properly, there were huge cracks in the floor. Staff were friendly. Our room wasn't cleaned (the cleaner told me the next day it was because she didn't have a key). We won't be staying again.
Guest User
July 31, 2022
Pros: the front desk staff were really nice and quite helpful. When we were pretty disappointed with our cottage they immediately changed us to 2 bedrooms in the hotel, which were of a higher standard. Breakfast was fine. Location was quiet. Cons: our cottage was pretty bad. There was a hole in a bathroom window. Many of the windows didn’t lock. We couldn’t lock the main Door when we were there. There were many ants. The bathrooms were not very clean. It maybe was that we just had bad luck with the cottage as many other guests enjoyed their cottage experience. Who knows. Also I recommend you use Uber for all transportation. The driver for the place, although he is truly very nice, does cost slot so we only used him for back and forth to the airport.
Services & Amenities
Most popular business facilities
Golf course
Off-site
Public parking
Free
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Airport drop-off
Additional charge
Currency exchange
Conference room
Business center
Children's pool
Playground
Conference room
Playground
More Amenities
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Shuttle service
Additional charge
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business Services
Conference room
Business center
Multimedia display system
Wedding service
Front Desk Services
24-hour front desk
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
English
Kiswahili
Public Areas
BBQ
Picnic area
Garden
Smoking area
Shared kitchen
Health & Wellness
Golf course
Off-site
Cleaning Services
Clothes dryer
Dry cleaning
Laundry service (on-site)
Facilities for Children
Playground
Children's meals available
Children's pool
Safety & Security
Smoke detector
Fire extinguisher
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: 11:00–23:30
Check-out: Before 10:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Renovated: 2015
- Number of Rooms: 24
With a stay at Hotel Troy Nairobi in Nairobi (Karen), you'll be steps from Nairobi National Park and a 3-minute drive from Bomas of Kenya. This hotel is 4 mi (6.4 km) from Karen Blixen Museum and 7.3 mi (11.8 km) from Kenyatta International Convention Centre.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include wedding services, tour/ticket assistance, and a picnic area. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 2 meeting rooms. A roundtrip airport shuttle is available for a surcharge.
Stay in one of 24 guestrooms featuring LCD televisions. Digital television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and slippers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include wedding services, tour/ticket assistance, and a picnic area. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 2 meeting rooms. A roundtrip airport shuttle is available for a surcharge.
Stay in one of 24 guestrooms featuring LCD televisions. Digital television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and slippers. Conveniences include safes and electric kettles, and housekeeping is provided daily.