Executive Residency by Best Western Nairobi

The food was exceptional, the service was stellar, and the accommodations exceeded expectations. The neighbourhood is safe, walkable, and conveniently located. The suite was spacious, spotless, and very well-equipped. I can't say enough good things about my stay.

My stay at Executive Residency by Best Western, Nairobi, was exceptional. From the moment I was greeted by the ever smiling and welcoming receptionist to the impeccable service provided by the diligent housekeeping staff, every detail was perfect. The tantalizing meals at the Grove Restaurant were a highlight, and the hotel's serene atmosphere truly made it feel like a home away from home.

Our family stayed recently in a 2 bedroom apartment for 2 weeks. Overall a great stay, room was spacious and well maintained with two separate bedrooms both with en-suite shower rooms, a living room/dining room and kitchen as well as separate utility room and guest toilet. Utility room had a washer dryer and ironing/ironing board which was very handy for our stay. Kitchen was fully equipped including oven, hob and fridge freezer. House keeping was great, always cleaning the room well and also delivering several large bottles of still water everyday. Location on Riverside Drive was quiet and away from some of the Nairobi hustle and bustle. Two separate gate entrances one at the front of the hotel which seemed to be for dropping and picking up, though also several cars where parked there especially at the beginning of our stay, the second gate leads to the basement where there was plenty of parking. Staff generally very friendly, though some of the gate security staff especially those at night (possibly employed by another security company) we found a bit abrupt and could perhaps do with some customer service training (it must be noted, some were great though). We ate several times at the roof top restaurant and room service (tray charge a very reasonable 500 KES). Food was always great quality and reasonably priced. Free WiFi, easy to connect and sufficient for sending emails/web browsing. We felt the hotel offered value for money and we would happily return when next in Nairobi.

We spent about two weeks in August, 2024 at this neat, beautiful and affordable apartment hotel in an upscale area of Nairobi while on our family summer vacation. Our whole experience there was simply amazing: nice, courteous & professional staff, clean spaces, excellent meals, etc. The front desk lady, Eve who incidentally handled our check-in & check-out processes was very friendly, polite and handled the everything excellently. In the restaurant, the lady, Abi was super nice & friendly, ensuring we were always satisfied and my kids, wife & I all appreciated her services. On the whole, we had an amazing & memorable time at Executive Residency, Nairobi and look forward to going back there.

Clean room, comfortable bed, good internet speed, professional staff,nice pillows, nice calm and peaceful location, good security control at the gate and main hotel entry, a wide variety of food, fast service, my all time choice when in Nairobi. Good reward system as well.