Guest User
January 15, 2025
On the first day of check-in, I felt that the room was great value for money. However, the professionalism of the front desk needs to be improved. Because I hold a visa on arrival (a one-time Taiwan Compatriots Certificate), they said that my informal Taiwan Compatriots Certificate could not be registered and asked me to go to the public security agency to issue a certificate. If I don’t have the certificate, I will have to check out tomorrow. They also told me that if the public security agency comes to check all the new guests, etc.
The next morning I immediately went to Quanjin Wharf to ask the customs, and the customs said that the visa on arrival they issued could be checked online with a number.
So apart from this unpleasant incident, I really suggest that the service staff, especially the front desk staff, can be familiar with the relevant regulations so that they can better serve the guests.
Later, I successfully stayed in this hotel for three days. Overall, I still give it a positive feeling.
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