Waraku Onsen Nihon No Yado Notoraku

The hot spring pool is very big, there are four or five. The bathing area is very large, and there are few people. It is like a private room. The room is also big. Although it is a bit old, the quilt and pillows are all goose down, which is very comfortable. The only drawback is that from the lobby to the hotel The room had a smell. . .

I made a reservation for Nara Hotel on the Agoda website on May 6, 2023. After entering the cash card information for payment and sending it, I received an email confirming the reservation. The email said that I was making a reservation for one night on May 9-10, which I did not plan to do. The dates I entered were June 25-26. When I checked later, the website showed the cheapest dates, May 9-10, and while I was entering the date, it said that cancellations were free up until the day before and full refunds were available. However, the screen that changed the reservation to May 9-10 before the final submission was located at the top of the screen, which was difficult to see, and was intentionally designed to guide me to the cheapest date. When entering the cash card number, the remaining time is displayed on the time recorder, and since it takes time to go and get the card number, the setting is such that you cannot concentrate on the input screen and do not have time to see the whole screen. At that point, the cancellation policy was also displayed, but there was still some time until the day before, and I did not expect that the reservation date would be changed to the cheapest date on the screen, so I sent it. When I received the email confirming the reservation, I immediately called the Nara Hotel, which was listed on the reservation, and explained the situation, but they replied that it would be difficult to cancel because there were multiple companies involved. After that, in several email exchanges, I explained that the date I entered for June 25th to 26th was the cheapest date set by Agoda, so it was a mistake, and that I would be staying there in June for some reason, so I offered to change the dates and cover the associated costs, but in the end, Agoda did not approve the cancellation or date change, so it was impossible. At that time, I asked Nara Hotel for Agoda's contact information, was given the number of Agoda's customer center, and called Agoda, but I received the same reply. I emailed Nara Hotel several times and asked Agoda if they would approve it and replied. I exchanged emails with Agoda, but Agoda replied that they could not approve Nara Hotel, so we are both avoiding responsibility. The person in charge (whose name I know) on the phone with Agoda verbally promised that Agoda would not charge any commission and would refund the fee, but I did not record the conversation. I emailed Nara Hotel about this, but ultimately received the same response as above. On the NHK news at 7pm on May 10th, they reported a series of problems with overseas travel agencies, such as not being able to cancel, and I learned that the exact same thing was happening to me, so I am posting this in the hope that the Japan Tourism Agency will take action to prevent other victims like me from becoming victims. M.I, living in Saitama Prefecture