HUALUXE Nanchang High-tech Zone

The room is very nice, the breakfast is rich in variety, and the gym and swimming pool are all available. The view of the lake outside the window is great

The hotel is on a high floor and parking in the basement is very convenient, but you have to take the elevator three times to get to the room. The hardware meets the five-star standard, but the design of the cabinet door of this kettle is really weird. It would be better than not having it at all. It is hard and in the way, so those with children should be careful. Secondly, the level of the management team is not good enough. A piece of welcome fruit was not delivered from the time I checked in in the afternoon until I came back in the evening. The housekeeper called me in the morning to inquire in advance, which was very good. Unfortunately, the business was not good. She said that I wanted a west-facing room. I was given a north-facing room, but the front desk finally found out that my room type did not have a west-facing room. Ha, what do you think this is? The originally good service turned into a gimmick. Then I went to the front desk at night to complain about the welcome fruits. The duty manager was still working at the front desk. It was the first time I saw the duty manager of a five-star hotel checking in at the front desk. No matter how busy he was, he could only stand on the outside to coordinate. Besides, that It's almost 23 o'clock. The most important thing is that the suit of the duty manager is wrinkled, and the shirt tucked into the waistband is still exposed. This image does not look like an intercontinental five-star! On the contrary, when I checked out the next day, a lady at the front desk took the initiative to apologize for last night's problem as soon as she saw the room number. Her speech, image and attitude were very professional, which was very different from the slovenly duty manager last night. The difference! Finally, let me talk about the work surface behind the front desk. It is a mess with all kinds of small items. Is it just a decoration by the management? Can’t see? A five-star brand owned by Intercontinental? The breakfast is relatively rich. I have stayed in many InterContinental hotels across the country. This is the third time I have encountered a dedicated member dining area, but... this is another formalism! There is a member meal, which is just a dessert...and anyone can use this area, and there is no need to verify the membership! Why bother? Learn about the member breakfast area in Guangdong, where dozens of morning tea and snacks are available for self-service. If you want to set it up, do it well. Because you are a five-star hotel owned by InterContinental and I am also a frequent visitor to InterContinental, so I have these suggestions.

The hotel service is very good. The front desk is friendly and helps customers make reservations due to travel reasons. The hotel is very user-friendly and provides late check-out. The transportation is convenient and the rooms are clean and tidy. I will stay here often in the future. Highly recommended.

I stay in this hotel every time I go on a business trip. It's very new and quiet. The scenery is good, the service is good, and the hygiene is very clean! The restaurant environment on the top floor is also great! The food is delicious and the food is not expensive. It's great to receive guests. . .