[wa]Jm
February 13, 2024
Booked a total of two nights, checked in on the first day: looked at the room type Ctrip has confirmed that the room type can be upgraded for free, asked the hotel front desk if it can be upgraded, the reply is that the room occupancy rate is high during the Spring Festival and it cannot be upgraded. After arriving in the room, put down the luggage and went out. After returning to the hotel at night, because I had to get up at 7 o'clock the next morning to go out, I hoped to take a shower and go to bed early. The shower water was cold and I couldn't take a shower. After communicating with the front desk, they said that someone had been arranged to repair and boil water, and it should be available in half an hour. It was already 10:45 in the evening. Because we couldn't wait, we communicated with the front desk again and they said that we could arrange to check in at other hotels, but we didn't know what time it would be if we had to go through so much trouble. We chose to wait a little longer. At 11 o'clock in the evening, the water was finally a little hot, so we took a shower. During the shower, we found something like a stone on the ground, so we took a closer look. If we didn't look, we wouldn't know. It turned out to be a pile of ****. We went to the front desk to solve the problem again. After communication, they said it was dog ****. They promised to change our room. It was almost 12 o'clock, we didn't want to We agreed to stay so late that it would delay the next day's trip, so the problem came. We were given a refund for the first day's room fee when we moved to the Zen Sound Room. Since you already have the room, you didn't upgrade us when we checked in. You didn't change our room because the shower water was not hot (you had to arrange for us to go to another hotel). After changing the room, the pillow was full of fluff, and it was obvious that it had not been changed. It was very late and we just went to bed without doing anything. We went out early the next morning and returned to the hotel at night. We checked whether the pillowcase had been changed. The same fluff was in the same position. We thought it was a free day, so we had to check out on the third morning (I didn't even want to write a review until now). We went to have breakfast before checking out. Unfortunately, it was full of people. We asked the restaurant staff to pack us a portion and leave. They said there was no take-away box, only plastic bags. Later, they didn't even give us the plastic bags. They said that we had to find a seat by ourselves. The attitude was very bad. We had asked before (there were people), and the waiter looked for us and there was no seat, so we didn't eat there. This hotel is hard to describe. The facilities are old and the toilet is very broken.
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