Anonymous User
July 21, 2024
There was a strong smell when the room was opened. We came with the teacher to participate in the activity, but when we booked the hotel, we booked the hotel separately from the teacher. When we asked the teacher, he said it was because we booked the hotel separately. There was no breakfast coupon provided for my child, and the hotel did not explain it in advance. The teacher found out later when he asked. The incident was only found out after it happened during breakfast the next day. Here is what happened: During breakfast the next morning The child did not follow the team to eat. The waiter refused to let the child in and did not ask the teacher who led the team. He kept chasing the child to ask for breakfast coupons. The children were all dressed in the same uniform. Didn't the waiter even notice? Why bother a child? If you don’t have a breakfast coupon, you can just ask the teacher leading the group to make up for the breakfast fee. Do you have any sense of service if you have to embarrass a child? The front desk is also weird. On the day of check-in, I asked what time to check out the next day. At that time, I was told to check out at 14:00. When it was almost 12 o'clock the next day, I called again to remind me to check out. Is there any training in the hotel for such a service attitude? ?
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