Guest User
February 1, 2025
Traveling with my family, I wrote about Moon Lake Hotel.
It is actually an apartment. When you go to the front desk, you will be arranged to stay at Xiansheng Apartment.
The place is hard to find. It's in a park. The accommodation is not next to the front desk. The key is that the accommodation is on a slope and parking is not allowed at the door. It is very inconvenient for the elderly!
Service: The service is really terrible!
1⃣There was no one to lead the way from the back door to the apartment, and there was no sign. The front desk only said: go to the end, go out the back door, and walk up the hill.
2⃣ I called to ask for two more bottles of mineral water, but the front desk said: There is none in the room, so we will only send two bottles, and each additional bottle will cost 3 yuan (the mineral water here is the ice dew sold outside!! I am really impressed that it is sold for 3 yuan here).
3⃣ When returning the room card, I forgot to enter the parking number, so I called the front desk. The front desk said that I had to go to the front desk to get a paper parking ticket after driving the car (it can only be given when checking out, and there is no reminder when checking out. If you forget, you need to go around and get the parking ticket yourself)
Facilities: The iron rope for drying clothes in the house is broken and only a small part can be pulled out. The description said there was a laundry room, but it was on the rooftop, and there was no elevator, which was very inconvenient.
Hygiene: Looking at the second picture, there is this kind of mark on the table as soon as you enter the door, and it is very sticky.
Environment: I specially bought a room with breakfast, but when I went to have breakfast, only the porridge was hot, and the rest of the buns, fried dough sticks and eggs were all cold. There were only some pickles as dishes. It would be better to eat out.
I will never choose this hotel when I come to Nanjing again. It is a very bad hotel experience!
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