Vienna International Hotel (Nanjing Software Avenue)

First of all, the check-in experience was particularly bad. On the first night, the room still had toilet paper used by the previous guest. I forgot about it and extended my stay the next day. The service attitude at the front desk was amazing. Because the room type I booked was different, I wanted to extend my stay and change rooms. The front desk asked me what room to change, and then I didn’t have any sense of good service. It seems that they didn't have this service concept for a few days after arriving, and then they changed my room. When I was relaxing and listening to music in the room, suddenly, the door opened, and a strange man stared at me. I was very upset. Speechless. I called the front desk, but the first person didn't answer. The second person shirks responsibility by saying he doesn't know the situation. Until now as of today. Haven't said give me an answer yet. It was a really bad experience, not recommended. Poor service. Poor hygiene. The front desk operation process is not up to standard, resulting in duplication of rooms.

Mr. Song reserved the room he needed in advance and solved the problems that could be solved, so he wrote this good review. The hotel has complete facilities, rich breakfast, and is clean. It is the best choice for business trips and banquets. I will stay here again next time~

朋友推薦來的，體驗不錯，進門的時候送了暖胃的紅茶，提出想要安靜的房間也幫忙安排了，介紹酒店的設施也很仔細，前台員工很熱情

前台很友好的給我多送了幾瓶水，環境不錯，多拿了兩個椅子，方便我們幾個人打牌，有機會下次還來住。早餐能優化下的話，最好。