Suning Universal Hotel All Suites

I've been in China for a month now and have collectively stayed at 7 different hotels. This hotel was by far the WORST of the 7 hotels I've stayed at. Its rooms and service are unacceptable, and it made my stay in Nanjing a nighmare. First, the hotel posted a false ad on Trip.com in which it claimed to have air conditioning. However, none of the air conditioning units were working, All the hotel's rooms are high up in a skyscraper (i.e., they're all on floor 23 or higher), so each room was significantly hotter than outside. Indeed, even though the outside air was at most 65 - 70 degrees Fahrenheit (18 - 21 degrees Celsius), my room was often over 86 degrees Farenheight (30 degrees Celsius). This made it very hard to sleep or even be in that room. Second, the hotel staff was rude and hostile towards the A/C issue. They tried to fix it by giving us a fan that looked like it was 20 years old. When we told them that the fan wasn't working and that a 30 degree room is unacceptable, they shrugged it off, told us to just use the fan, and refused to offer any sort of compensation. When I pointed out that their ad was false - that they didn't actually have AC - and that, if I had known none of their A/C works, I would have never booked a hotel --- when I told them about their false ad, they shrugged it off. Third, to add insult and injury, they REFUSED to give us extra bottles of water! I called them at around 2 AM at night --- I was sweating and needed drinking water to help me get through the night in that hot-as-hell room. I asked for 6 bottles of water, and they told me I was asking for TOO MUCH --- they only came up and gave me 4. This is unacceptable behavoir from a one-star budget hotel, let alone a four star one that charges this much RMB per night. The hotel's behavoir is absolutely unacceptable, and I firmly beleive it should be delisted from Trip.com to prevent anyone else from falling victim to its misleading advertisements and horrendous service. You'd be better off staying in a tent in Nanjing because you'd avoid their nasty staff and have a cooler room too.

Okay hotel marred by a few issues. Room itself is clean enough, but bathroom could be better. We saw a small worm and had to flush it away. Slightly moudly too. Our room wasn't fully cleaned when we were away either. The morning receptionist seemed hestinant or just clueless to help when asking for general enquiries regarding the area. Lastly, they also called us at 6am on accident thinking we requested a wake up call...