AAnonymous UserI stayed at this hotel over a weekend, and it was completely sold out (fully booked). Having lived in Nanjing previously, I know this hotel is quite famous, but I honestly cannot understand the five-star rating.
The room wasn't dirty, but it was incredibly poorly maintained. The lobby is gorgeous, and the first-floor restrooms gave me the impression that the whole place would be pure luxury, but the room itself was, at best, a three-star experience.
The issues were clear: The wallpaper was peeling, the furniture was scuffed and worn, the ceiling was very dirty, and the sink was separating from the counter. The hotel needs a massive, urgent renovation to truly justify calling itself a five-star establishment!
The location is excellent, and I have no complaints about the cleanliness. The front desk staff was very cordial and polite. However, I sent a message via the Ctrip app before my stay, and it was never answered.
Upon arrival, we were offered an upgrade to a ”lake view” on the 23rd floor. Frankly, it was nothing special. The windows were not exactly clean on the outside, and the view didn't impress me. I appreciate the hotel for the upgrade, but much more improvement is needed.
Hotel prices in Nanjing are quite high, especially the weekend I stayed due to the marathon. However, paying 355 yuan for a ok hotel was not worth it; I should have spent a little more for a place with newer facilities and better aesthetics.
I've stayed in many hotels across China, and I can guarantee this one is nowhere near a true five-star rating.
I thank the kind staff for their service, but the management needs to address the urgent maintenance issues.
P.S. Oh, and for those who don't speak Chinese, watch out for those master switches! (Last pic) I pressed one before bed and all the lights went off, and I thought, ”Wow, that's handy! One switch to turn off everything in the room, I like it.” Turns out, that switch didn't just turn off the lights—it cut all power to the room. So, our phones were completely dead when we woke up in the morning! 🤡
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