Guest User
December 22, 2024
There were no rooms available and they didn't inform the residents in advance. Then they arranged an unrenovated room for me without authorization. After I found something wrong, I asked for a change. The second time I changed, it was still an unrenovated room, or a low-priced e-sports room in other hotels. It didn't match the price at all, and the toilet door couldn't even be closed. Upon seeing this, I asked to check out, but the hotel refused, saying that it was not refundable after checking in. This is such an arrogant behavior. I suggest you avoid it. You have booked hotels on Ctrip no less than hundreds of times, and this is the first bad review for you. It was a very rubbish experience, the product was not what I ordered and it was not clean. I booked a business room, but they gave me a gaming room with cigarette butts everywhere and patinaed seats from other people sitting on it. There was no computer. Poor service attitude, no refund. It's a pity that the lowest score is 0.5, otherwise I think it's not too much to give negative points
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