Guest User
May 5, 2025
I came to Nantong during the May Day holiday and booked this hotel because it was newly opened. The environment and facilities are OK, and they are standard for general hotels. The most unsatisfactory thing is the service! 1️⃣ Because I had a fever, I called for ice cubes, but they were not delivered for a long time. I called four times before they were delivered! 2️⃣ When I went out at noon, I told the front desk and asked them to clean the room. Because I stayed for several days in a row... As a result, it was not cleaned when I came back at night. Then I gave feedback to the front desk and asked them to clean the room next time. It happened that I went out for supper and would come back very late. As a result, it was still not cleaned when I arrived at the store in the early morning! I contacted the front desk and asked the aunt to come up to clean it at about 1 o'clock in the middle of the night. It really affected my time and mood! I asked to change rooms. Although the hotel gave two breakfast coupons as compensation, it was really an unpleasant experience. Newly opened hotels should pay more attention to service! I don't know how this hotel has no service at all.
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