Wyndham Sun Moon Lake

Let me first state the conclusion. This is a hotel that is totally out of character for its price level. In this price range, consumers expect not only hardware quality, but more importantly, service experience; however, the service details of this hotel are even rougher than those of ordinary hotels with a price range of 3,000 to 4,000 yuan. Even if we look at the price standards of plates commonly found in domestic tourist areas, the value of this restaurant is no more than around 5,000 yuan. Although the overall environment is not bad, the overall experience is extremely disappointing when the price factor is taken into consideration. The following are the actual problems encountered: 1. Delayed cleaning and delayed check-in When we arrived to check in at around 14:50 that afternoon, the receptionist said, "The cleaning is not done yet and we can only check in after 3 o'clock." They did not give an exact time. When we asked if we would have to wait 5 to 10 minutes, or if it might be delayed by 30 minutes, the receptionist vaguely said, "It will take about 20 to 30 minutes." In the past, we were only able to check in early or on time at the latest. This was the first time we were told that "room cleaning was not complete and check-in had to be postponed." When checking in, we asked to combine the two single beds, but the front desk said that the delay was not due to the adjustment of the bed type, but simply because the cleaning was not completed. With housing prices exceeding 10,000 yuan, such a situation should never happen. 2. Poor cleaning quality Even though check-in was delayed, there were still unknown papers stuck on the ceiling of the room and it was obvious that the details had not been properly handled. 3. The quality of the welcome snacks is extremely poor The welcome snacks were not only unpalatable, but even "unpalatable". It would have been better if they were not provided. 4. There are insects in the room When checking out, I reported the insects in the room to the front desk, but the receptionist didn't seem to understand the point. Instead, he spent time explaining to me "what kind of insect this is", which left me speechless. 5. Housekeeping service is not responding properly Around 9-10pm, I saw that there was an ice bucket in the room but no ice in the tea room. When I wanted to ask about the ice service, I called the lobby, room service, catering department and other departments 5 times but no one answered. Finally, I was able to get in touch with them through the service center. For a hotel of this level, this situation is unacceptable. 6. The quality of the buffet dinner is very low The charge per person was about NT$2,500, but the ribs, pork chops, and beef in the buffet were so hard to chew. Only the lamb was barely edible, but it had a distinct fishy smell at the end. We had to eat sushi, but it had not been restocked for a long time. The overall dining quality was far below expectations. 7. Dinner reservations are messy We arrived at the hotel on time, but were told directly that dinner was only available until 17:00 and we had no choice, which was a very bad experience. It is recommended that travelers who intend to dine there make reservations at inline "Sun Moon Lake Lealey Wyndham Hot Spring Hotel Xiangmu All-Day Dining Restaurant" to ensure dining rights. 8. The professionalism of the staff is questionable In the restaurant, I observed that some employees who looked like junior supervisors (not ordinary waiters) moved their hands casually and with their sleeves slung when walking, and their overall manners were poor. This is something I magnified and examined because I was too unhappy about it earlier. It's just my personal opinion, but it looks very unprofessional. 9. Breakfast hours are out of control Breakfast is served from 7:00 to 12:00. When we arrived at around 9:00, there was no seat available. I have stayed in many hotels of different price ranges, but the first time I encountered this problem was in a hotel priced in the ten thousand yuan range. When I sat down, there were rice grains on the seats and even crab legs under the table. I had no idea what they had just spent their time cleaning? - In summary, although in past accommodation experiences, there were always minor problems regardless of the price range, this time, with a room rate of over 10,000 yuan, there were flaws in almost every service link, which was unbelievable. Such overall performance is really not worthy of the price charged. It is recommended that the hotel re-examine its pricing and service quality, and should not rely solely on the location (Sun Moon Lake) or brand name to deceive consumers' expectations.