Inn on Randolph

I have stayed here before (many years ago) and booked a stay at the Inn on Randolph again, specifically because it advertises itself as a 100% gluten-free property. As someone with celiac disease, I rely on these claims for my health and safety. Unfortunately, this could not have been further from the truth. During my stay, I found wheat breadcrumbs and wheat wraps in the kitchen—actual, labeled wheat products in a place that claims to be entirely gluten-free. The chef even tried to serve me a wheat wrap. She had told me she would leave the wrap in the kitchen (as she was leaving at 9:30am) for lunch and that I could go get it from the fridge. What I found was the wrap in a box, next to the package of wraps that are WHEAT wraps. When I brought this serious concern to the manager’s attention, she flat-out denied it was wheat and very dismissively replied via email, "Just checked with our chef – she confirmed the wrap is Gluten Free. You can discuss with her tomorrow morning during breakfast time." Only after I sent her a photo of the ingredients label did she change her story, blaming the merchant: “the mishap must have happened at the merchant who delivered the wrong item.” The team took no accountability for verifying that items delivered to them are gluten free, all while they are making a claim to be gluten free. In the same visit to the kitchen, I saw these WHEAT breadcrumbs. The manager, Sally, called it an "inconvenience." This isn’t just a minor inconvenience—it’s a dangerous lapse that could put people’s health at risk, and I would have ended up in the hospital had I not checked. I asked to meet with the manager in person at check out to discuss it, and she declined. She promised to call me to follow up. That call never came. Aside from the gluten-free deception, the property feels completely abandoned. There’s no front desk, no on-site staff, and everything is self-serve—from keyless check-in to taking your own trash out. The rooms are full of hand-written signs on post-its and on light switches/controls that say "do not touch." It felt more like an unattended Airbnb than a boutique hotel. If you’re looking for accountability, service, or a truly gluten-free environment, I strongly recommend staying elsewhere. This experience was deeply disappointing and, frankly, unsettling.

We had such high hopes for this stay, but unfortunately, were sorely disappointed. The property is in a great location and the room are cozy and nicely appointed, however, the previous experience was nowhere to be found. The lack of attention to keeping a true gluten free environment made our family anxious, gluten ingredients were in a packed lunch for my celiac daughter. In addition, the technology of planning the stay, choosing breakfast options, and checking in made for a very impersonal bed and breakfast experience. The breakfast was also disappointing considering the beautiful meal we had in our previous stay. I can also see, with management responses to negative reviews, that there is no introspection on behalf of the management and that they would rather choose to be defensive than to listen to their customers and improve their ways. Too bad.

Will never return. The room had no way to bring in fresh air. The window coverings had to be kept closed 24/7 for privacy. The shower fixture was difficult to operate.it took forever to get hot water. The room was marketed as having a private patio. In reality it was a tiny space looking at a parking lot containing uncomfortable chairs at a tiny table This room adjoined another room with a connecting locked door. Person on other side arrived at midnight and for the next hour we heard heavy footsteps, banging on wall in between and cell phone talking. The breakfast was served cold,soaked in grease with limp vegetables and a Safeway-style small muffin.there was coffee but no cup. We asked for tea each morning and never got it. The outdoor furniture in the main patio was full of dust and bird droppings. Lastly, the business inundated us with text messages before and during our stay. One off-putting text was a threat they serve breakfast at 830am and if you don.t ask for it, you.ll not get it! The overall feeling there is that owners have abandoned the property. The room rate is lower than many others. The place is also situated in a nice neigborhood.

NOT SAFE FOR CELIACS. We loved the inn on Randolph when we stayed here many years ago because it is supposedly celiac friendly. We were so looking forward to coming back so we didn’t have to worry about cross continuation. However, GLUTEN items with wheat were found in a lunch that was made by the hotel. This was a huge disappointment and the inn on Randolph staff did not take accountability. Property is otherwise great but do not stay here if you are celiac.

There was confusion between emails & text communications regarding location of breakfast being served. Better instructions on how to use the room jacuzzi.

Loved it! Very cute, the breakfast was yummy. Easy to walk to downtown. Would stay again.