Carten

This was the worst place we visited on our trip around Italy. We were expecting a trendy hotel, so you can imagine our faces when we walked through the metal doors off the street. It felt like we were in the Bronx! It’s a dingy place to stay in a dodgy area (we didn’t go out at night). Our room was tired and we could hear the staff on reception through our wall. Breakfast is a joke too. It’s a terrible place to stay, avoid.

I stayed with my wife in Carten twice. Right after arriving in Naples from the airport and before flying back. I have to say that I feel disappointed with the low level of service. Photos showing the place of accommodation and possibly eating breakfast are inadequate to the situation. They do not show the truth about the object. I had a 2nd booking. The first was still good, the second was terrible! Breakfast hopeless, cold brought to the rooms, which, as in our case, were in two different places about 300 meters apart. We chose a special place on *********** to be close to the pier, because I have problems with walking. It turned out that it wasn't a hotel, but just a bunch of apartments scattered around the area. In my opinion, this is a scam and a big scam. I will never go there again and I do not recommend it to anyone! It was dirty and unsightly! The building during the 2nd stay was under renovation, covered with scaffolding! Noise from workers in the morning. Arranged kitchen, very primitive with a gas stove on the wall, some makeshift in the annex between the cupboards. Bad musty smell and hopeless cold tasteless breakfast delivered to the rooms. In addition, 3 hours before our arrival, we received information about changing the location of our apartment to a different address, which was not in the contract! We are very disappointed with this stay and this place in general!!! I think *********** should do more to control such places.

On arrival with luggage in tow. Hotel looked nothing like the photoshoped photos on booking. Com. We lugged it into lift then up the stairs only to be told our room is in the other building. Having to walk across the very busy main road to find a building site. Please see photos attached

I wish I could give this "hotel" a zero. They should be sued for misrepresentation. Me and my partner arrived at this "hotel" on 6th of October for my birthday, and we were "greeted" by an incredibly rude receptionist, who told us we cannot check-in for another 40 minutes, and told us to leave the "reception" and come back at 2PM. When we returned, we were told that we won't actually be staying in this hotel, but will have to go to a "sister hotel", 2 mins walk away from the premises. The receptionist took pictures of our passports which was very strange - never had a passport picture taken with a phone at a hotel. Once we left, a man approached us and grabbed my suitcase and started walking without saying a word. We had to follow him without knowing where we're going. At this stage I was starting to get furious about the whole experience. With our suitcases it took us 9 minutes to walk to a completely different building, which seemed to host a variety of offices. It was not a residential building, let alone a hotel. I have attached a picture of the location of this "sister" hotel. The man dropped my suitcase which contained fragile items (luckily nothing broke), however he didn't apologise or said anything at all. The "apartment block", or more of an office block seemed to be really old and in a bad shape, with a barely working lift. At this stage we felt we are being scammed or even worse. Picture of the apartment entrance hall is attached. When we arrived at the "apartment" / "room", the front door was broken and a handy man was desperately trying to fix the hinges, drilling the door for good half hour. A cleaner was frantically running around. The whole "apartment" had a small "reception" and one room in it. I use quotation marks to describe these because they don't seem to be an accurate description of an apartment or a reception. I have attached another picture. The man who dragged my suitcase took pictures of our passports again, and sent these to some Whatsapp group. I asked him why is it being done and he said we must be registered with the police. Not sure police shares a Whatsapp group. The said man then asked what time we wanted breakfast and what would we like. We said we wanted scrambled eggs, with a toast, and a coffee with milk. The next morning "breakfast" arrived, which was a cheese [spread] and ham "toastie" with a lukewarm black coffee. When we asked for milk the lady who brought the food didn't understand what we wanted. Eventually, the toasties went in the bin. I attach a picture of this "food". Anyway, back to the arrival. Upon entering the room, we realised there was no sitting / living area as advertised. The room had a street view, and not the view from the actual advertisement. Picture attached. The room was not clean - the walls, curtains, cushions were all dirty. The "sauna" was just a shower with a steam option and a weird bench inside. There was no shower gel available. The shower in this steam room kept dripping