Best Western Hotel dei Mille

Start with the only positive, room was ok and clean. The entire experience was horrible. The staff was rude, not handicap friendly and location is sketchy. It’s like being in Bangladesh. Lots of drunk passed out guys in front of the hotel. Super loud. We booked through a travel agent and they will definitely know not to send anyone else here. $186 a night was a rip off. Oh, and before you sit down to eat breakfast, you should know that it is only free if you book directly through them. It is not free if you book with ******* or Travelocity and obviously booking agent. They will tell you after you start eating. Horrible!!!

When arrived our first impression wasn't that good in terms of the hotel's entrance, as well as it's reception (it looked like very old, damaged and not renovated for ages) , but fortunately our rooms where renovated, as the photos shown in their website (superior double rooms), with well-working air-condition, small fridge(supplied with some free snacks and soft drinks) , hair dryer and safety box. WiFi was really poor, we didn't have signal almost at all during our 5days-stay there. Breakfast was tasty, many options for sweets and salty tastes, and the ladies serving were very kind and smiling, willing to help, despite the fact that their English wasn't in good level. On our arrival they wanted to charge us more for the tax fee per night, while we weren't informed for that before our arrival, but we sorted out and agreed to not pay the difference in the end. We could leave/store the luggages for free for a couple of hours after our check-out, which was very helpful and nice from them. The location was good as it was 2' on foot from Garibaldi central station and 15-20' walking form the historic center, but bad in terms of neighbourhood (too dirty street, awful smell outside hotel from street's rubbish etc and the feeling was strange in the night walks, you could feel kinda unsafe due to the people living and walking around that street-especially when talking about family booking with kids). Also while our stay there some renovations were taking place and the elevator was all the time busy and we had to wait some times to get down from 5th floor or use the stairs eventually. For its prices, it was okay the overall experience.