Napolit'Amo Hotel Medina

Centrally located with easy access to landmarks and transport. Guests appreciate the diverse, high-quality breakfast and attentive, multilingual staff. Rooms are clean, comfortable, and well-equipped, offering a pleasant stay.

Good stuff: staff were lovely and friendly and very helpful. Breakfast was great with fresh hot drinks made to order. The room was relatively comfortable and reasonably priced. Areas for improvements: Some small changes would have made this a better experience. The hotel should send guests more detail on how to find them, we walked right past. It’s a hotel on the third floor of a building which isn’t obviously sign posted. Also, the plug sockets weren’t great in the room, the one by the desk didn’t work. There wasn’t a plug by the mirror to make it easy to do my hair in the mirror. The beds could do with an extra pillow. Also the window doesn’t open. The Wi-Fi is also very poor so couldn’t access it much. There should also be a hygiene bin in the bathroom.

From the moment I arrived I knew that potentially i had made a mistake, it was late I was tired but I was told I wasn't allowed my key and my ciphate the city tax in cash comma something I hadn't expected having literally arrived in Italy an hour earlier, luckily I had enough cash to hand and paid this and got the key to my room which was right across from reception. I hadn't thought that I would need the upgraded room as I was only staying for two nights, do not make the same mistake I made. The room was not soundproofed, I could hear everything in reception (and that entry phone is well used late into the night), staff setting up breakfast early in the morning and people through the walls. There was no mini bar in the room despite it being advertised and all in all the room might have looked good quite a few years ago but it was obvious that no time or attention has been spent on it for a while and for someone with a visual impairment so many blown light bulbs were really problematic (something I did tell staff about). I have to be honest the staff at breakfast and on reception were lovely and did what they could but they couldn't repair the fact that I was becoming ill from lack of sleep something I also made them a way of and if I could have afforded it I would have spent the second night somewhere else and we'd not there. The location is great the breakfast selection is good and the bed was comfortable but that's about all.