Narita Gateway Hotel

It's nice and convenient place for long holiday. It's far from city but nice place and there is available shutter bus service. I recommend to stay and feel the different between crowded place to quite place. Nice hotel

Everything feels outdated and old. Especially the rooms. No real food options other than the poor quality buffet and over priced microwavable food being served in lobby. Realized I should give a lower score... Guess I got what I paid for. Only nice thing was the koi fish.

This is probably the review that you are looking for; After reading a lot of reviews here, i was skeptical but went for it anyways because of its airport shuttle. Although i wished that they extend their shuttle bus services throughout the night because my flight got delayed. The service was alright overall. I think I know who is the ‘angry red man’ in one of the negative reviews written and at first, he did seem to be an impatient person but i realised that after communicating with a lot of fast speaking foreigners, he was accustomed to their pace of talking and dont worry, he would adjust to yours. The hotel was filled with foreigners, mainly chinese (based on the lobby) and majority were men, calling on speaker and smoking. It was kinda refreshing given that I’ve been in Japan for 3 months and this is the first time i saw such behaviour in public. But tbh, the environment was inviting and you feel less pressured to societal norms because of them lol. The hotel lobby for my floor did smell like cigarettes but it was faint. I guess someone smoked awhile ago. The soundproofing was average. I could only hear someone when I was close to my room door. The store at the lobby had crazy pricing so i would advice to bring your own snacks from the airport before coming. The koi pond outside was cute tho! The cleanliness was average. It was clean but i did found a strand of hair on the wall in the toilet, but other than that (i checked everything) it was acceptably clean (but do use the slippers). My two main issues with the room are the bed and lighting. The bed was hard. It made me think that this is how it would feel like sleeping on the tatami mat LOL but if you’re staying for a night, it was bearable. The pillows were also so hard. The lighting on the other hand was limited. I had to do my make up near the door because that was the only bright and white light area. Even the toilet was kinda dimmed since it didnt have ceiling lights. Overall; its an OK hotel option to stay for the night to catch another flight the next day. I have never been to a motel but I would compare it to one, an OK motel lol. I hope I covered most of what people tend to look for :) Also! Theres a stamp at the lobby for travellers who likes to collect stamps in Japan.

Good hotel,, accommodating staff,,, near to the airport and best thing they have shuttle airport to hotel or mall

Only thing we didn't like is we were charged extra for a slightly better room we thought they could have given for free, as we had stayed here only 7 days earlier. We noticed the Japanese do not like to deviate from anything, whereas other countries would just upgrade easily.

The hotel is quite old and i was given the room that kept having smell of smoke. There was a shuttle bus service to the airport and Narita Station as well. Overall decent if you are taking a flight from or to Narita Airport.