Guest User
February 19, 2024
The reservation was cancelled without permission, the system was not updated properly, and when I went to the hotel, I was told that the reservation had not been made. They said that the reservation had been cancelled, and that there was a vacancy, so I was able to stay and eat, but the next day I paid by credit card, so I thought that the cancellation fee had been taken, so I asked for the difference, and the manager came and said that there had been a system problem and that it was the hotel's mistake, but why didn't he apologize before I went to pay in the morning? The TV didn't show BS, I only had to fiddle with the remote when I came, the air conditioner wasn't on, the food was good,
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