Novotel Mexico City Toreo

Because of my work, I have to travel to more than ten countries every year, and I have been to nearly 60 countries. I rarely complain about hotels unless I really can't stand it anymore. I really do not recommend staying in this hotel. The main reasons are as follows: 1) Their employees are very unfriendly. Very unfriendly employees, especially Jesus. On October 24th at 13:00, I took a 6-hour early flight to the hotel, hoping to check in, take a shower and go to the meeting. But Jesus at the front desk said that there were no rooms available and that it was too early to check in, as rooms would only be available at 15:00. Then I waited until 14:45 to ask if it was possible, and he still said no and it would take 15:00. I went to look for him at 14:58, but he was still not there. I had to wait until 15:04 before he could check in. OK, I thought he really didn’t have any rooms. 2) He gave me a room with a window facing the hotel, but I asked to change it to a room with a window facing the outside. 3) What happened next was that when I returned to the hotel at night, there was a night club right across the room! There is a night club nearby the hotel! It's very loud! All night long! It was still very loud until I checked out at 5:00 in the morning! I had to sleep with ear plugs one night! 4) Their facilities are also very funny. The elevator has no upward arrow. At first I thought there was no elevator to the room. They have very few elevator buttons. Summary: Very unfriendly staff! And the noise from the nightclub! Keeps you awake!

1. The breakfast was great. 2. There was only a bed and a shower and shampooing area in the room (no disposable toiletries, no free water, just two empty cups for you to take and drink water from the stairs outside)

OK, good location, good breakfast buffet