Koufonisia Hotel & Resort

As can be seen by the other reviews this hotel was such a disappointment. Definitely 1 star not 4. Gardens not maintained, pool not maintained we would not have gone in. Luckily the beaches are so nice. Same as the other review we didn’t have hot water & were told to run it for 20 minutes, after that it was mildly lukewarm & such a waste of water. No kettle, or any tea or coffee & like the other reviews said there was no breakfast as staff had left. Staff did a lot of sitting around, but at least the room was cleaned once a day. This was our only bad hotel experience in 5 weeks in Greece.

This Used to be a lovely friendly hotel when we stayed here four years ago, but now all long serving staff have left. Overall it’s a hotel heading towards a rapid demise, with an owner change being its only hope. We booked two suites at £200 each per night. The biggest problem was the AIR CONDITIONING DIDN,T WORK (switched off?) at night. This was difficult as it was hot and noisy and as a result we had a couple of nights sleep where we only got 4.5 hours of sleep. As a note - Despite there being a control panel for the air conditioning in the room whether the air conditioning is on is controlled centrally. You can tell when the air conditioning is turned off because you can’t select the air conditioning symbol on the control panel, however the air con fan stays on even when the air con stays off so you don’t notice until the the room gets hot . The manager STATHIS AMARANTIDIS (his first year at the hotel) made a number of excuses which kept changing. He also said it was very odd and hadn’t happened before despite other reviews to the contrary. I said that I would not pay the full price and he said he would have to speak to the owner and they came back with a £200 reduction on a £2500 bill. I said that wasn’t enough and he said he wasn’t authorised to offer more. I asked to speak to the owner and this was refused. STATHIS AMARANTIDIS Said if I didn’t pay the balance he would call the police!!!! Which he did. I was amazed his aggressive approach which came from nowhere and the fact he would call the police rather than allow me to engage in a discussion on the phone with the owner. The POLICE were very friendly and said it was not a police matter, my wife was very upset about the fact he called the police, the kids all thought it was quite funny, for me it was just another example of gross incompetence. In the end STATHIS AMARANTIDIS spoken again to the owner and he agreed to increase the reduction to £300 and we had had enough so agreed this. They then asked me to sign a form saying I wouldn’t make a further claim at a later date, really!!! Overall having stayed in hundreds of hotels for both work and holidays I had never seen such incompetence and such aggressive behaviour to customers with a legitimate grievance. Finally there was no breakfast available as the chef had apparently walk out at the beginning of the season! I could go on!! But my advice is even if you have stayed here before. Don’t stay here.