Naxos Holidays

Breakfast 3 out off 5 Internet WiFi 0 out off 5 T

When we arrived we did not receive the room we had booked and paid for (a room for three people with regular, separate beds). We got a much smaller room with a small double bed and bunk bed. When we spoke to the manager she told us that it was nothing they could do about it - maybe within two nights. The manager said that we maybe could change hotel which was further away from Naxos town, then we had to take the bus into Naxos Town. After a lot of discussions we got the room we paid for, after two nights. We saw that this was something they have put in as system because we heard other guest having the same discussion as us during our stay. The reception told us that the bed sheets were to be changed every third night, they didn’t. We had to ask them to change our for three days in a row before we got new ones. So for us, the bed sheets were changed after a week. Also, we had to ask for more soap and toilet paper because they didn’t refill that by themselves. We were told that the reception was open 24h, which wasn’t the case. One of my friends lost one of her belongings from the room, and the manager didn’t help her at all. The manager was impolite ,and when that was addressed to the manager, her response was to say that we had to move to another hotel in Naxos town. Also, that they were going to stop cleaning our room because my friend had asked about what help she could get with her lost thing.

Went there on Olympic Island Hopping package and this hotel was allocated for Naxos part of trip. Everything has pros and cons.The pros first ( there aren't many).Near to Naxo town and bus services and rooms basic but clean. The cons.The noise, complainted about by other reviewers, isn't really passing traffic noise and it is not at night.Right next door to hotel is a large supermarket and distribution depot.The noise is round the pool area.This consists on lorries regularly arriving and been volubly unloaded by noisy diesel fork lift trucks.This makes for nearly constant banging and crashing of pallets being unloaded, dropped and stacked.All with attendant noise from various reversing warnings.All in all makes stay by pool totally noise and unrelaxing.Add to that noisy rap music played by barman, for his own amusement, and you have a lousy pool atmosphere. Add to this the (once again) barely adequate breakfast.Stone cold omlet egg, placed in an unfunctioning food heater, barely working coffee machine, ditto toaster, warm yogurt, water melon pieces virtually a mush. To be fair, some things were ok, if you stuck to cornflakes. Add to all this, apparently new, room safes which do not work.Or you would be best avised not use them in case you couldn't get your own valuables out. Olympic Holidays ought to consider removing this hotel from their books and certainly offering another choice to guests on Island Hopping package.

Aside from the reception staff no one spoke even broken English or French. The first night we had to put our top sheet on our bed. The phones in rooms are for show as they are not functional. When asked, the desk said there was nothing that could be done. Does not offer pool towels. The evening desk staff gave wrong information on more than one occasion. The kitchenette was visibly dirty. The barmaid does not provide a bill. Breakfast area has a coffee machine that adds water to cappuccinos instead of milk. The kitchen staff was sneezing and coughing all the time.

Negatives: Dingy dark rooms. Weak, non-adjustable shower . Broken, rickety shower screen that leaked water onto the floor. No shelf in bathroom for toiletries Old, tired tiles and decor. Rooms extremely basic, no provisions other than a cheap, plasticky tiny bar of soap that melted when you used it. Could feel the springs through the mattress. No kettle in room. Tiny balcony overlooking broken, dirty water feature. No pool towels provided. Extremely basic breakfast, just a bit of fruit, dried cakes, over heated eggs - we ended up going out every day for breakfast. Coffee machine broken for 2 days before it was fixed. Badly arranged breakfast area where everyone fought over one tiny corner for cups, spoons, hot water and coffee. Hotel is surrounded by noisy, main roads. Plastic bags and wet wipe at bottom of pool one day, everyone's sun cream floating on the water as there is no poolside shower. 3 umbrellas at pool-side, 4 empty stands missing umbrellas so it was hard to get shade. Tired, grubby paintwork all over the hotel, a refresh would make a world of difference. Dead looking cacti all around the grounds. You cannot operate the electricity whilst you're out of your room as the electricity card is attached to the door keys, so you can't charge phone etc whilst you're at the pool. Positives: Pool is huge and great for swimming in (when clean) Lovely staff, especially Katerina, Stefania and Mariella, who were helpful friendly and kind, and provided maps, a portable umbrella for the beach and Katerina was exceedingly helpful when we damaged our hire car, she made a very stressful situation much easier. Brilliant location, easily walkable into the Chora. There are fantastic restaurants and bars starting within a 5 minute walk of the hotel, and you're in the old town within 10. There is a nice looking open air cinema a minute away from the hotel if that's your thing. Useful, well stocked supermarket is right next door to the hotel. The upside of being on such a busy main road is that you can get around easily by car or bus to all the main parts of the island. This is a hotel of two halves, and staying there did not ruin our trip at all because there were some positives and it was so well located, but it is nothing like it looks in the photos in reality. Some elements mean it's a push to call it 3 stars, more like a 2 star with a great pool. All it would take would be a lick of paint inside and out, some nice plants, better quality breakfast, umbrellas round the whole pool and a few basic provisions in the rooms. But keep the staff, they are the hotel's real selling point, and if you're on a budget, it does the job. It was booked for us by a travel agent so we not sure of the overall cost but per night prices seem reasonable.