Couples Swept Away

Overall, our experience was fine. The biggest disappointment was dinning options- there’s almost no variety ( breakfast is the same every day and the buffet doesn’t have enough of options) Fruits would be gone in a second and the only thing that was good but the same every morning was omelette. Two restaurants for dinner are not open every night but the meals are good. Entertainment girls are great, the staff in general are very nice and friendly, especially glass boat crew and catamaran crew. Sports team should be nicer and bit faster.Beach is beautiful, very clean and not overcrowded. The room was clean , bed was comfortable but it wont hurt if they upgrade a bit. All in all, vacation was good because that beach is replacing all the stuff that could’ve been better.

Shania in the entertainment department was a friendly bundle of positive energy that made the night activities super fun.

My wife and I enjoyed our stay. Only our return trip to airport, the driver(Roger) was not professional. Made stops to talk to anyone he knows, wasted 10 mins to buy some fruit.

The grounds are beautiful, but the lobby, bedrooms, bathrooms, stairs, pools, and beach chairs all need to be updated. The hotel rooms, hallways, and bathrooms are too dark.

staff are really friendly they go out of your way to accommodate your needs. Food is excellent

The hotel itself was amazing — the location was beautiful, and transportation to and from the resort was extremely convenient. Unfortunately, the staff and service significantly impacted our experience in a negative way. From the moment we arrived, most of the staff came across as unhelpful and disengaged. At meals, we were consistently rushed — plates were removed the second we set our utensils down, and in some cases, they even took food we were still actively eating. What may have been intended as efficiency felt more like carelessness and disregard. When we checked in, Benita informed us that our return transportation would be at 7:00 a.m., despite our flight not departing until noon. When I questioned the early pickup time, her response was, "Well, if you want to pay $160, be my guest." The tone was dismissive and unprofessional, which set a poor tone for the rest of the stay. Throughout the resort, particularly at the bars and restaurants, staff appeared untrained and uninterested in customer service. We frequently overheard staff bickering with each other, which added to the uncomfortable atmosphere. That said, I want to acknowledge Orlando at the restaurant and Torgia at the coffee bar who stood out as the only staff member who consistently provided excellent service. His professionalism and attentiveness were a much-needed bright spot during our stay.