The Cycad Lodge & Chalets

There was a lot of noise for most of my stay and not having phones in the rooms made it impossible to report to reception. Menu is very limited, definitely not value for money.

The staff was friendly plus the service provided was professional and the rooms were clean and hygienic

This is so beautiful set up in Nelspruit. I loved the hospitality and warmth of the staff. At night these beautiful lights are switched on and you feel safe too. The reception desk is also friendly.

Thank you for the opportunity to stay at your awesome property. my night was restful and breakfast was delicious. excellent service overall. I am looking forward to my next stay.

I visited Nelspruit for 2 nights. My natural choice was the Cycad. The service was excellent, rooms were neat and clean. The gardens were stunning and well maintained. Staff were friendly. Met the owner. Hands on approach to managing the resort. If you want peace, quiet and quality, the Cycad is the place to stay in Nelspruit.

I had booked stay for myself and colleagues 2 weeks prior to traveling to Mpumalanga. We were delayed in arriving due to flights, we drove 3 hours from OR Tambo to get to Cycad at 01:30 am, to my surprise my booking was not captured and therefore the guy manning reception (Freddy) said there's nothing he can do for me. He tried to call the managers and the lady over the phone said its too late foe her to come to the establishment at that time, so Freddy decided to throw myself and colleague outside, locked the door and switched off the lights. Mind you, we're both females in a totally different province from which we reside. We had to sleep in the car in front of the hotel locked and dark foyer. A colleague of ours brought us a blanket so that we do not get frost bite as it is winter and the night was very chilli. When admin came in the office I went and check with them, they told me that a lady who was working with nightsbridge, our agency had quit the previous friday so they will have to go through her PC to check what had happened so theres nothing that they can do at the moment. Didnt even offer us a hot meal or a place to freshen up. So like 2 hours later, they call me offering apologies said they see the booking and it was just an oversight on their part. They will accommodate me later on the day. That was all I got from them and some measly flowers, No apology whatsoever from the Manager or owner of the lodge. A guy named Mohamed called enquiring about my colleagues booking and when I told him about my matter he said he will investigate and come back to me, to date I haven't received a call back or correspondence. The incident took place between the 16-18 August 2023. My colleague on the other hand, that we slept with in the car. They had received and acknowledged her booking, then because the booking was changed a number of times, the lodge decided to cancel her booking to accommodate their regular and preferred clients. I don't know if we missed the under writing but it was clear that they preferred the islamic religion and catered for all their needs and beliefs.