Hôtel Nendaz 4 Vallées & Spa

Was quoted pleasant with a nice pooool area and spa but one of the pools was closed and the staff were not so nice

Dec 2024 • Family The positives are all still there. Great rooms, great breakfast, close to the ski lift, amazing spa (outside pool is a couple of degrees less warm but understandable given electricity costs). It is really comfortable and easy. It does however seem to be declining. Are they under new management? When i rang, i asked whether there was any availability for some dates and was told no, and goodbye, rather than trying to find alternatives. I looked elsewhere and my partner entered 1 day earlier on their website for the dates and there was a room available. I found this odd They then wouldn't let us hold the room for 12-24 hours to check flights and other details etc. In previous years this has never been a problem A couple of items were broken in the room (drier and light). The drier was reported but not replaced. Staff refused to give us the code to the car park (in order to get to the ski room via indoor route with children) despite this never having been a problem in previous years. We asked whether there was a menu for Christmas day and were told it was a chef's suprise. They weren't able to tell us anything on the menu or whether there'd be a choice. We asked whether there would be something for fussy children and between the 3 staff they didn't know anything about it...so we went to have a fondue elsewhere. Overall we'll probably be back with lower expectations, but given the cost, there's a good chance we only go every 2nd year and instead opt for a much cheaper appartment locally (1/3 price)

The hotel appears to be on a savings spree, with little attention paid to maintaining a guest experience worthy of a 4*S venue. The proportion of staff with little to no experience has increased to levels where a 3* hotel experience is barely justifiable. Staff with experience are so few and far between that they are stressed and unable to offer their attention to all the visitors. Simple things suddenly feel stressful, like preparing a cappuccino (hint: if it doesn't fit in the cup the way the coffee machine makes it, take a larger cup?) or a Spritz (it's not a recipe that requires two barmen...) In terms of room upkeep, daily calls were required post-room-cleaning to have the basic amenities replenished (empty shower gel bottle not replaced, empty toilet paper roll didn't trigger toilet paper to be replenished, ...) And when the hotel wrote Breakfast Included they didn't really mean it, at least not in a 4*S hotel sense. The breakfast buffet includes still a standard selection of ex-bottle juices, yoghurts, ham/cheese/salami/smoked salmon selection, sausages, baked beans, cold boiled eggs, etc. But when it comes to requests for hot options, a (over)fried egg served with... nothing, now costs CHF 3 extra. Two omelets with ham and cheese for children during breakfast cost CHF 18 extra. In summary, for service levels today, level of a 3 star hotel at best. Price-wise, no longer justifiable.

The hotel is nice and the SPA is good. Is over priced and the service is really terrible!when you spend certain money you expect a lot more then this.Food very very average as well. Let’s put it like that …ok experience but I wouldn’t come back.