Fairlie Hotels & Resorts

Service Quality: Staff are generally described as polite and helpful, contributing to a smooth stay experience. There is a mention of easy access to room service and attentive staff during events, though service inconsistency is noted by some guests.

The hotel was more of a resort as its spacious with only a couple of floors. Enjoyed the stay a lot as there weren't much people around. The place was quiet and serene. Staff are very well mannered and extremely helpful. The food was excellent as well so kudos to the chef. Never had to wait for a service and was treated extremely well.

We had an experience at Fairlie Hotel Delhi at celebrate our son's engagement , a party of almost 300 people.. also we stayed at the hotel for 2 nights booking all 37 rooms. We are thankful to Fairlie and team to make our event a success! The party went out well , the food and decoration was taken care of well. though we were committed that the music can go on until 3am, but at the time of the party they asked us to close down at 12, which was really upsetting ! The hotel is bit run down now, definitely needs a refurbishment. I would suggest that the service levels can improve a bit ... Hotel GM is a great person, but could have been more humble , same with the sales staff.. They should be more trained to serve guests rather than shouting or saying words like "you are lying" . we were disappointed to hear such a behavior from hospitality industry. Also we felt that there was miscommunication between staff, as things agreed and committed to us were not serviced correctly , example we had strict instructions not to charge our guests anything but still the hotel staff took breakfast monies from our international guests.