Travelodge Stoney Cross Lyndhurst

The rooms are clean, spacious, and quiet, with comfortable beds and pillows. The staff is consistently friendly and helpful. Good value for the amenities offered.

Super friendly staff, spotlessly clean rooms, amazing location for the New Forest. Another great state at this wonderful hotel, the staff are so friendly and helpful. Nothing seems to be too much trouble for them. Lovely to see that people could bring their pets along with them too, and enjoy the scenery around the area. If you are ever looking for a place to stay in the New forest, I would recommend this Travelodge.

Linda was the only member of staff on duty when we arrived. I had booked a disabled access room as I am a paraplegic in a wheelchair. She explained the travel Lodge does not provide disabled access rooms for families. She suggested that we find another hotel. When I explained that we had travelled a long way, it was late and that maybe she could just put a fold up bed in the room, she said no but you just have the family room. When we got to the family room she explained that me and my wheelchair wouldn't fit in the bathroom. When I explained thats not going to work she huffed and we all had to follow her back to reception. When I asked why she couldn't put a fold up bed in the disabled room she said she would have to call her manager. While on the phone to the manager she said "they haven't even paid" so I corrected her and asked that she check the system. She then said...oh SHE has! She hung up and then proceed to tell me that in the future I should not book with travel Lodge as they can't forfill my needs. My husband and I were gobsmacked. She went off then went she came back she started to explain the assistance cord reset process. Where she repeated several times that as my husband was with me there would be no need to call for assistance and that she would not attend. The entire time linda spoke to me very slowly which I found extremely offensive. A car accident took my ability to walk it didn't make me deaf or stupid. We have travelled all over the world before and since my accident and this is the 1st time I've been made to feel like such an inconvenience, unwelcome and that I didn't belong! Please provide linda with equality training I believe your future disabled customers will benifit.