New Hanover County Hotels with Gym

Breakfast was crowded and very little food remaining both mornings of our stay. Desk staff was friendly and helpful. I left an item behind and tried calling the hotel for hours once I got home and realized what had happened, but no answer. I chatted online and was told that I would get an email withing 3-5 days. Not getting a phone call answered is frustrating and unprofessional.

The location is excellent, the parking is convenient, the room space is large, the service attitude is very good, the lobby has local tourist attractions, as well as local food descriptions, adjacent to the big shopping malls, convenient shopping.

The advantage of the old hotel is that the service standard is guaranteed, the environment is good, the breakfast is good, the front desk girl is warm, and she has been to Beijing, Xi'an and other places in China. The equipment is a bit old.

We had our annual conference at this hotel for the 4th year Sept. 23-26th. As always they took good care of us. We will have to find a new venue due to our group growing too big to be accomodated and we are sorry to be leaving. The staff was great, especially Johnny, Christina, Etha, Trevor, Jaime, Chef, Erika, Frankie and Michael. Each helped us make our conference of approximately 180 people our most sucessful to date.

The staff was really nice. Excellent location to walk to shopping and nearby restaurants. We had a power outage during our stay due to a storm. FYI, there is no generator to power the whole building, so if you are traveling and know it may be bad weather, it's not the best option. Some rooms had AC, and others didn't. Power was randomly on different circuits. It was definitely an interesting situation for all. Luckily, it got handled, and the power came back on before bedtime. We like the size of suites. But many things need to be cleaned and replaced. Our shower curtain smelled terrible. There was tile broken in the bathrooms along the tub. Microwaves and floors were super dirty. The carpets needed to be replaced. Next renovation just ditch the carpets. It's much cleaner and healthier for all. Overall, our stay was pleasant, and time spent with family is priceless, but unless they get a generator and renovate, we probably won't return.

Enjoy the hospitality of Hampton without the hustle & bustle. Our Hampton Inn Wilmington-University Area/Smith Creek Station, North Carolina hotel is situated halfway between the Atlantic Ocean and the historic Cape Fear River. Our guests can enjoy strolling on the Riverfront Walkway or walking white sandy beaches, all within a 5-mile ride in either direction.Our hotel is located on Old Eastwood Road conveniently accessible to all major corridors serving Wilmington. There is a variety of restaurant choices and guests can enjoy leisure or fine dining from pizza & subs to Hiro's Japanese Steakhouse.The hotel features were designed with you in mind: 116 guest rooms and 9 suites with complimentary high-speed Internet access (Suites include a wet bar, under-the-counter refrigerator, and microwave oven), Meeting Room & Executive board Room (full service catering available), Wine & Cheese Bar, Cloud Nine Bedding, Complimentary local calls, Complimentary in-room movie channel, Complimentary Hot Breakfast & On the Run Breakfast Bags, Complimentary coffee & tea available in lobby 24 hours, Complimentary copies of USA Today, Convenience store with various sundries, Guest laundry on the premises, Dry Cleaning Services, State of the Art Exercise facility, Ergonomic Desk Chairs, Complimentary 24 hour Business Center, 24-hour front desk message & fax service, Outdoor Swimming pool, Barbeque grills available.We love having you here at the Hampton Inn Wilmington-University Area/Smith Creek Station hotel!

This might be weird to comment on but I loved the bathroom in my room at this hotel! It was well stocked with towels, had plenty of hooks and rods to hang stuff on, and lots of surface area and shelving for my hair and beauty supplies. I was camped out there for a few days while my dad was in the hospital and I could not be more grateful for the kind and caring staff. They tended to my needs including extending my stay when I learned my dad would be there a few more days and fixing my key cards proactively so I wouldn't have trouble coming and going. The free breakfast and other little details allowed me to focus on my dad. Thanks so much!

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

We arrived late because we were traveling from NH to move our daughter in to her apartment. After reading the negative reviews I waited to book my points until we got here. When I walked in at 11:56 the woman at the front desk said to book asap before 12. So I booked a queen bed and a pull out couch because that is all that was left for points. After she realized we were there with our daughter, she upgraded us to two queens and a much larger room. She was so accommodating and super nice. I wish I got her name (she was working August 2nd at 11:56). When we got to our room it was really nice and large. Yes, it is dated (but very clean) and the rooms are pet friendly so there were dogs there but they didn’t bark at all. The room smelled nice. No bugs (like people mentioned) and we had a great nights sleep before we had to move a truck load of furniture. The breakfast was also very good. Eggs, oatmeal (with a million toppings), sausage, bagels, toast, muffins. The woman running the breakfast was also super nice walking around and asking everyone if they needed anything. I definitely recommend this place.

First time I have ever entered a hotel room and had serene music playing. It set a relaxing atmosphere to rest in a very comfortable bed in a very nice hotel. The TV was also a smart TV, so we could log into our Youtube and Netflix accounts - when I went to sign out before checking out, it said they auto sign you out upon checkout. Very smart. Also very friendly and helpful desk staff.