Roami at St. Helene

Bed was comfortable enough, room smaller than pictures. Code lock failed, twice. Told 10 minute wait for someone to come fix it. Once someone arrived, some 25+ minutes later he changed the batteries and said it would work and left. We changed to go to pool and it failed again, after we tested it with someone inside room and someone outside.. it worked momentarily. We changed and went to pool and within an hour it failed again. Took 5-6 tries to get ahold of someone to fix the issue, once we got ahold of someone again told 10 minutes and someone would be there. Cut to 25+ minutes yet again, we were told that compensation would be given. Only to be ghosted by the person/employee that said this.

Our stay at Roami St. Helene was truly saved by Marcus! His exceptional service and willingness to go above and beyond prevented our visit from being a complete disaster. Marcus deserves every accolade for his hard work and positive attitude—thank you, Marcus! Unfortunately, there were significant issues with the rental itself. One major disappointment was the misrepresentation of amenities, particularly the absence of a kitchen. The website listed a kitchen as part of the rental, which was a key factor in our booking. We were later told this was an "honest mistake," and while we were offered a partial refund of only 10% of the fee, the resolution felt unsatisfactory. For future guests, I recommend double-checking all listed amenities and confirming details directly with the management before making a non-refundable payment. Additionally, as locals over 70 years of age, we faced challenges before booking, as the company initially hesitated to rent to us. After assuring them of our circumstances, we were placed in a second-story unit with no elevator access—a significant inconvenience. Marcus kindly helped with luggage and other items, which we greatly appreciated, but the lack of an elevator was an unexpected and unwelcome surprise. The condition of the rental left much to be desired. The floors were sticky, showers showed signs of mold, and overall cleanliness fell short of expectations. The TV had no user instructions, which posed a challenge for those unfamiliar with its operation. The coffee maker provided did not work initially and displayed a "CLEAN" message, suggesting it hadn't been properly maintained. While some coffee supplies were provided, essentials like stirring utensils were missing. Did I mention ice chest? Of course, there is no ice maker and no ice on the premises. And the hotel style refrigerator didn’t have a freezer. Remember Mardi Gras? Drinks? The absence of a kitchen meant we had to dine out during Mardi Gras, which added over $500 in dining expenses to our trip. While we were happy to enjoy local cuisine, the limited availability during Mardi Gras created another challenge to what was to be a fun vacation. Also, we could have gotten hotel rooms for a cheaper price but paid more money for a KITCHEN which was nonexistent. To prospective guests: If you're considering staying here, be sure to ask detailed questions about amenities, accessibility, and cleanliness beforehand. While the location has potential, these oversights detracted significantly from our experience. Once again, a special thanks to Marcus for his outstanding service—he truly made a challenging situation much more manageable!