This is the second time I booked this hotel. The room is clean but a little small. The transportation is convenient. There are several subways nearby. There are many restaurants. There is a Chinese restaurant on the first floor of the hotel, which is convenient for ordering. There are also Macy's, Trader Joe's and Target next to the hotel.
Hotel near Flushing,New York18.2% of visitors choose this area
Ttug_sh2024.09.16
A wired smell in the room on Club floor. Hurt our throat very much! Windows cannot be open. Ask for room service help. No good idea but open the door to get fresh air 😅🥹
Front desk staff had nice attitude and asked how’s everything when checkout…😂😂
The hotel had overcharged me $150.
When I first checked in in the hotel, they changed $150 for upgrade. This is ok
They also retained us $150 as deposit.
The hotel advised us that the hotel wouldl issue us two free tickets for city tour. Also, the hotel advised us we would have $150 credit while shopping or eating in the hotel. When we checked out, we found the hotel did not gave the credit to us and took away our deposit.
We had to spend 30 minutes to explain and to wait for the staff processing. Finally. The staff corrected the mistake and printed a new invoice to us.
However, I found the hotel still kept changing that $150.
I just returned from a international trip and am wondering how to communicate with you.
Bad experience!
The hotel is in a great location! It's very close to the SOHO area, not far from the Statue of Liberty, Wall Street, Trinity Church, etc. The hotel also gave us free mineral water when we checked in.
125 reviews
8.5/10
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7.4/10
WWubirongguangThe hotel had overcharged me $150.
When I first checked in in the hotel, they changed $150 for upgrade. This is ok
They also retained us $150 as deposit.
The hotel advised us that the hotel wouldl issue us two free tickets for city tour. Also, the hotel advised us we would have $150 credit while shopping or eating in the hotel. When we checked out, we found the hotel did not gave the credit to us and took away our deposit.
We had to spend 30 minutes to explain and to wait for the staff processing. Finally. The staff corrected the mistake and printed a new invoice to us.
However, I found the hotel still kept changing that $150.
I just returned from a international trip and am wondering how to communicate with you.
Bad experience!
Ttug_shA wired smell in the room on Club floor. Hurt our throat very much! Windows cannot be open. Ask for room service help. No good idea but open the door to get fresh air 😅🥹
Front desk staff had nice attitude and asked how’s everything when checkout…😂😂
GGuest UserThe hotel is in a great location! It's very close to the SOHO area, not far from the Statue of Liberty, Wall Street, Trinity Church, etc. The hotel also gave us free mineral water when we checked in.
GGuest UserThis is the second time I booked this hotel. The room is clean but a little small. The transportation is convenient. There are several subways nearby. There are many restaurants. There is a Chinese restaurant on the first floor of the hotel, which is convenient for ordering. There are also Macy's, Trader Joe's and Target next to the hotel.
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