Two pluses and three minuses. First of all, the location is excellent and easy to find good food and shopping. Second of all, the water pressure is good for a refreshing shower. However, the info on the Trip.com website of Crown Plaza at Times Square is incorrect. There was no renovation in 2023. The rooms were not clean. We stayed in two rooms for four nights and we were greeted by one cockroach inside our room for one night. We also found stained bedsheet. Lastly, you need to call for service if you want bottled water. After a day of touring and we arrived back to the hotel late and called late, we waited for two hours and no bottled water delivery. We called again and they kept making excuses of coming soon. I had this experience for two late nights. For the second night, no service at all. Disappointing! I have used Trip.com for all hotel booking many years. This is the worst experience.