Guest User
November 6, 2024
I cannot believe this is a “Hyatt Centric”. No way is it a 4-star hotel, the best I would give is 2-star! The same hotel in Hong Kong is almost like a 5-star with so much more to offer hotel guests. This one in NYC is absolutely unacceptable. The only positive thing is a spacious room. The room has two paper cups and nothing else! No coffee machine, not even a hot water kettle, no tea or coffee… when asked about it, reception told us that free coffee is offered in the lounge area and only in the morning. However, no one offers this information unless you ask about it. You also have to request daily housekeeping. I have stayed in numerous “Hyatt” brand hotels, and this one has the worse hotel operator ever. Plus NYC is extremely expensive in terms of hotels, so for the same amount of money, don’t ever stay here.