Hotels in Midtown West, New York

### Marriott beats Hilton! I can't believe that Marriott and Hilton are only 165 feet (about 0.03 miles) apart, but the experience is so different. Marriott provided free bottled water at check-in, while Hilton charged $8 per bottle. Hilton's elevators were all out of service due to the so-called ”flood”, while Marriott, which is only separated by a wall, was running normally and in an orderly manner. From the moment I stepped into the door, Marriott's smiling service made people feel warm. When the staff asked if I needed help with my luggage, I hesitated for a moment - because my luggage had been delayed in Hilton due to elevator failure. Last time I attended a meeting, I had a tight schedule and had to choose Hilton with a great location. As a result, I spent 17 minutes waiting for the elevator! For business travelers, don't choose Hilton. Whether in Hunan, China or Manhattan, New York, my stay experience was extremely disappointing. The room soundproofing was very poor, and it was almost impossible to sleep! To be honest, if Marriott can completely crush Hilton in such a first-tier city and developed country, it already says it all. Not to mention the refund issue - Hilton's three-night room rate is as high as five figures, and I booked a room with a balcony. As a result, because of their so-called ”flood”, I still haven't refunded it! If I hadn't walked into Marriott with my luggage today, I couldn't believe what I experienced at Hilton. ### Marriott Completely Wins Over Hilton! I can't believe the stark contrast between Marriott and the Hilton just 165 feet (0.03 miles) away. At check-in, Marriott provided complimentary bottled water, while Hilton charged $8 USD per bottle. The elevators at Hilton were out of service due to alleged ”flooding,” yet somehow, despite being just one wall apart, everything at Marriott was running perfectly. From the moment I walked in, I was greeted with warm smiles. When asked if I needed assistance with my luggage, I hesitated for a moment—because at Hilton, my luggage was stuck downstairs for ages due to the elevator delays. Last time I stayed at Hilton for a conference, I had an urgent schedule, yet I waited 17 minutes just for an elevator. Especially for business travelers, never choose Hilton. My experience has been consistently disappointing—whether in Hunan, China, or Manhattan, New York. The soundproofing is terrible! Honestly, if a Marriott can outshine Hilton in a first-tier city of a first-world country, that speaks volumes. And let's talk about refunds—three nights at Hilton cost me five figures, and I booked a room with a balcony. Yet, due to their so-called ”flooding,” I still haven't received my refund. If I hadn't personally walked into Marriott today, I wouldn't have believed the difference between these two hotels.

Great location. Hotel could use some updating. Very friendly & helpful front desk. Breakfast was good, but very busy.

Check in was quick. We were on the first floor and it was so loud at night -- the lobby worker had friends visiting whose voices echoed in the lobby until midnight. In the morning, the beeping of the waffle maker in the breakfast area was loud, even from the tin with the door closed. There were hairs on the bathroom and bed that were clearly not ours as they were not our hair type. The bathroom was so cramped that you cannot open the door fully because it hits the toilet. There was noise very loud in our room from what I think was hotel workers moving things. However, the price was low, the location was great, and it didn't feel unsafe. You get what you pay for, and it fulfilled our basic needs for a one night stay in the city.

Lovely experience. The location is really convenient with a lot of places to discover around. The room is clean and quiet. Only stayed for one night, but definitely will revisit it if for future short stays.

Excellent location, convenient to walk to Central Park, MoMA, the Met, and 5th Av. I stayed in the same room for about one week, the room is clean, laundry service is efficient (return on the same day if they collect before 10am). The hotel does have cafe and restaurant, breakfast serves with buffet, normally need to wait 15-20mins to get the seat.

The hardware location is perfect, the front desk service is super perfect, the only bad thing is the room service, it's terrible. Location: Opposite the Carnegie Theater, very close. Two blocks away from Columbus Circle, very safe. Such a high-priced place actually has a hotel as big as a one-bedroom and one-living room, 46 square meters really feels full of space. Configuration: The sofa bed is not an ordinary one, it is very large and sturdy after opening, much larger than the single bed in most hotels. Coffee machine, coffee capsules, cutlery dishwasher, microwave. Dining table, each room has a TV, and there are many channels. The one-bedroom has two bathrooms, one shower and one bathtub. Except for the toiletries that really can't be squeezed out, the rest are very good. Free wifi, gym and ice making upstairs. There is no free bottled water in the room. Hygiene: The overall lobby and room are good, and they are cleaned very well. 😡But the worst housekeeping must hang a sign, I encountered it twice: The first time, the waitress knocked on the door and said housekeeping, but she didn't listen at all and didn't wait for a second. I didn't have time to say wait a minute. At that time, I didn't wear all my clothes. Fortunately, the room was big and I was inside. The second time, I was in the bathroom near the door, and a male waiter didn't knock on the door and just swiped the card and pushed the door in, with a huge bang. Fortunately, the bolt was stuck. I was very angry and opened the door to argue with him. He still said housekeeping with a nonchalant look, but he had just done cleaning in the morning, and he changed his words and said he was just checking. Later, I was very angry and said that you should at least knock on the door, and he reluctantly said sorry and left. After closing the door, I still heard him telling others that I yelled at him. In this case, you can call the police in the United States. Every time the housekeeping gave extra tips, and specially wrote a message to remind them that there was a time difference, and they had to deal with emails at night and sleep during the day, but they still didn't get any respect and personal space, and didn't respect the privacy of guests at all. Finally, the front desk was really good, patiently helped solve problems, and prepared everything in advance, which made me very grateful. It can be seen that the grade and level of the housekeeping department is far behind that of the front desk and bellman.

Since it is not a chain brand, it seems to be a grade lower than that of Hilton. However, the old hotel has its own old taste. Although the elevator space is small, the bright copper panels reveal the charm of old New York. The lobby is small but exquisite. , The room is much bigger than expected, there is no sofa in the twin room, and the refrigerator is not available for some reason, but you can call the customer service to send a kettle. From the welcome to the front desk to the room staff, they are basically greeted with smiles. Ctrip did not appear to be overcharged at the checkout when booking the room, and only charged a few dollars marked at the time of booking. Not to mention the location, walking distance to Central Park, Metropolis, Museum of History and Natural History, etc., it is especially close to MOMA, three or four minutes, it is much quieter and more convenient than living in Times Square area.

I booked a room at Marriott because the price was relatively cheap. I thought about standard service and decoration. But it turned out to be a budget hotel, with Courtyard standards. In fact, it is Courtyard, not Marriott. Because I had high expectations, I was not as satisfied as I expected. Fortunately, the location is really good. Very American style, the breakfast is so rough, hahahaha, paper cups and paper plates. There are several large buckets of coffee, and you can fill it with hot water as needed. Rough z

Happy overally with the stay, but I would recomend using a card for the deposit that you can lock. At 1:00 am, THREE WEEKS after my stay, the hotel attempted to charge $50 on my credit card that I used for the room security. There was nothing that should have been charged, and the hotel advised that ”it was just our system” - no explanation why the ”system” was attempting to charge my card, and there were no incidental charges to the room. I'm glad the fraud guard on my credit card declined the transaction, since I may have missed the charge if I were not alerted to the possible fraud.

In my opinion, The hotel has gone down in the last few years. We were freezing all night because the boiler turns off on the middle of the night and had to be reset by an engineer. Unfortunately not worth the money.