Hotels in Upper West Side, New York

Stayed here before and usually book a deluxe room cuz it’s slightly more updated than the other rooms. Howvever this past week with temperatures over 100 degrees and heat advisory I was given a room with AC unit that didn’t work propoerly and the window  the AC unit was anchored to had the top window slightly opened. And because  the entire window and its frame and where the window met the wall was painted over the window couldn’t be moved to close it was essentially stuck open.  So what little cool air the AC unit did make had no affect due to cool air escalating out the open window that couldn’t be shut. Plus why not clean the ac filter To make them work properly?

The room is not big and a bit old. The air conditioner is the kind that is manually adjusted with a button, but the noise is not loud. The hotel is in a very good location, close to the subway station, there are many restaurants downstairs, and it is very close to Central Park, which is suitable for walking and touring the upper west.

Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking. After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.

The room is not big, and the bathroom facilities are a bit old, but it is comfortable and clean overall. The front desk and room attendants are very friendly and enthusiastic. The location is convenient, less than 10 minutes walk to Central Park, and close to the subway station. There are two food supermarkets across the street, Starbucks and Sephora on the right, and many restaurants with different flavors within a short distance. The most treasured thing is that in addition to the capsule coffee machine, the hotel room also has a microwave, an electric stove and simple pots and tableware. We bought eggs, sliced ​​ham, hamburger billets and rice from the supermarket opposite, cooked porridge and fried eggs by ourselves, and DIYed a rich breakfast that combines Chinese and Western styles. It was great. Unfortunately, I forgot to take pictures of the room, so I can only upload pictures of the lobby and exterior.

I made a reservation for a men's room, but there was a woman in the room I was given. Please note that there are only USB ports for charging. Breakfast is not free, and starts at $7. The room seems to be well-cleaned. There are lockers for valuables, but you need to bring your own padlock. Please note that the key number is sent to your Gmail. Reception is open 24 hours a day.

The room floor is not that clean at all. Services is slow. I requested extra blanket 4 times (6hrs) until it was ultimately delivered. There is daily service charge not included in trip booking, which Extra hidden fee. Few staff on luggage storage. No staff at the door to help on luggage at all. Won’t recommend this hotel to any one.

The location is more convenient and the surrounding environment is okay. The room was very small. At first, the window of the room faced the patio and it was dark. Later, it leaked and we changed to another room which was okay. The wifi was very poor and it was almost impossible to work.

The hotel is in an unbeatable location. There is a popular Italian restaurant, an ice cream shop, and a Starbucks downstairs. Across the street is the high-end Lincoln Center. A few minutes' walk will take you to banks, breakfast shops, and Target. It is also very close to Columbus Circle, and you can take the subway to various attractions. However, except for the lobby, the hotel looks like a high-end hotel. The decoration style of the corridor is weird, the room area is small, and the facilities are so simple that it is only at the level of home. Details include: the bathroom is so small that only one person can stand; there are no glasses in the room, whether it is drinking water or brushing teeth, they are all disposable paper cups. Fortunately, most of the time I walk in the city and just go back to the hotel to sleep. Anyway, I will not choose this hotel again next time.

A true old money style hotel. The front desk and concierge service level is very high. Check-in was smooth and pleasant. I communicated with the concierge and booked the JG dinner next door. It's Trump's hotel, so I took some details. The room is not large, but it fully demonstrates the ”small but complete”. The open kitchen on the right side of the door is fully equipped with all kinds of cooking utensils. In addition to espresso and American cups, coffee cups are also prepared for take-out disposable cups. The bathroom is not big either. The bathroom supplies insist on using small packages for each guest. The towels are white and soft. The hardware is indeed a bit old, but it is well maintained and very clean. The SPA is comfortable and the night bed is professionally made. Downstairs is opposite Central Park. In winter, there is not much scenery except taking a carriage to stroll around. It should be beautiful when the cherry blossoms bloom in March!

We get there at 10:00am - We knew we couldnt check in but asked anyway. Lady on Thurs 9/28 told me we couldnt yet and gave us bag tags to hold our bags for us. Very nice and pleasant. We then return to the hotel at 9pm to finally check in. We had a great day seeing the city. We are then told that the room I booked was over sold and they can not provide me with a King that I purchased but a double. This was the manager - She discounted the bill and $54 and told me they would make sure we were accommodated tomorrow. The room we were put it was the size of a walk in closet with a bed with a window unit that water dropped on all night making a loud noise with every drop. It also had a broken shelf above the sink so you literally had no where to put anything. It was horrible and honestly a $54 discount was not nearly enough. Friday at 9am we come down turn in the room keys and explain to yet a third person....she understands and says I see notes here and we have a king room for you. I asked if we could go ahead and get the room number but she said no not yet we have to wait for the people to check out. We check our bags with tags and leave them at the desk again. We then spend another wonderful day exploring the city. We return around 9pm again and another person is working and has absolutely no idea of anything that was supposed to be done for us. I asked for any other room then the one we were in first and they had a queen room available. I took it after being so tired. The lady gave me the managers email and said he would speak to her for us. I will be reaching out but now that we checked out sat morning I dont believe we will be compensated for this terrible lack of communication. We never even got to unpack our bags.