Hot spring Hotels in Ngaglik

I stayed in this hotel for 2 nights this August 2022. My main purpose for staying in this hotel was staycation. And I chose a room with bath tub, because in case the pool water is cold, I wanted to use the bath tub instead. But unfortunately, the bath tub in my room (637) was malfunction (the plug didn't hold the water well so the water in the tub kept decreasing). I reported this issue to Guest Service via room phone, and the lady said she would inform the housekeeping/technician. But then, until the next day, and then until time for check out, no follow up whatsoever from the hotel. So, that was sort of ruining my staycation, because I couldn't use the pool because of the cold water, and I couldn't use the bath tub either. Eventually some hotel official approached me in the lobby to apologize, but that was after me checking out. So.. I guess there is an issue in internal control and quality assurance in this hotel. Quite the shame, considering this is a legendary 5 star hotel in Yogyakarta. But the service from breakfast staff was remarkable. And there were adorable doves looking for crumbs in the restaurant outdoor.