Elite Hotel Nha Trang

The hotel is wonderful. There is a swimming pool, daily cleaning, linen change. The rooms are clean, the furniture is comfortable. The staff is polite, they solve problems quickly, they help. The location is 5 minutes walk to the sea. Everything you need is in the hotel.

In a hotel that is sold as a 5-star hotel, they provided a room with virtually no windows (the dummy window in the photo does not match the screenshot of the room description when booking). "One or more non-opening windows" and a photo of a view from them is not entirely correct. I lived in the UAE in a hotel where on a high floor the windows also did not open (for safety), but they had a gorgeous view. The soundproofing is very poor. All night you can hear the noise from the pipes, how the neighbors on the floor and above wash their hands, flush the toilet, talk, slam the door or forget to close it before the alarm in the room goes off, etc. ... It seems like a drunken night party is in your room. In the morning, this is complemented by the staff negotiating in the corridor on the walkie-talkie in loudspeaker mode ... The room is stuffy. You can't get enough sleep, I had a headache in the morning. There are only 9 sun umbrellas on the beach. This number is clearly not enough for a large hotel. Judging by the beach towel provided by the neighboring hotel Vesna, the number of places on the beach under an umbrella is enough for two hotels..... There is a person sitting next to the staff who issues towels, who immediately offers to find an umbrella and a sun lounger for an additional fee.... There is garbage on the beach. After 16:00, beach towels are nowhere to be found. The reception sent us to the beach. There they categorically refused to issue them and even to call the reception, sent us back to the reception, where they again refused to issue a beach towel.... When returning from the beach, the door to the room where the money was was open.....it's good that nothing was missing. Why does the staff open the door to the room, not clean it and just leave, leaving the door open!? The corridors on the floor are dusty and dirty. Even after the "cleaning", no one cleaned up the mud from shoes, dust, etc.... There is no visual information that the hotel has a 5-star category. At the reception they did not provide any supporting documents, they said from words that now the hotel is supposedly 4 stars and is striving for 5.... I have been to many hotels in Nha Trang, but this is the first time in this one. I have no desire to return to this one.