Guest User
February 29, 2024
We were booked to stay for 2 nights. We did not receive confirmation of the reservation nor any information about parking or cancellation policy.on the night we were to have checked in he added in parking charges, then became rude and told me he was going to cancel the booking and tge entire group i was with when I challenged the parking rate he then hung up on me, called me 5 days later to advise me of the charge for not showing up and threatened me with legal action.. He denied his comments from Friday.. never have I dealt with such a rude, unprofessional and deceitful staff. I will be disputing this and will be filing complaint with Niagara tourism.