Niko Seaside Resort

The accommodation excels in cleanliness, modern facilities, delicious breakfast, exceptional service, and a prime location near the city center and beaches. Guests value the comfortable, spacious rooms and attentive staff.

We took a chance on Hotel Niko in Crete because of its sleek photos and the fact that it’s a relatively new hotel—only three years old. From the images, it looked like a gorgeous escape. Unfortunately, the reality didn’t match the marketing. Before booking, I called the hotel directly to discuss their sea view pricing, which I found high compared to the Intercontinental right next door. The woman on the phone assured me they’d match the price if we booked with them instead. That verbal agreement meant nothing upon arrival. We were given a partial sea view room (photos attached)—possibly the worst we’ve ever stayed in and you couldn't shower without the water entering the room (open shower). It felt like a bait and switch. No one at the hotel seemed interested in making things right. The “upgrade” they offered had a view of an unfinished building—hardly a fair alternative. As a supposed resort, it was hugely underwhelming. It’s simply a hotel with a pool and a good marketing team. For the price, we expected a level of service, comfort, and care that was sorely missing. Instead, I left feeling like we’d been taken for a ride. I deeply regret not going with the Intercontinental, just a few steps away, which now seems like a far superior choice. They advertise two pools, but one is a shallow rooftop pool, not suitable for swimming, just putting your toes in. The main pool is pretty, yes—but unless you wake up early to claim a sunbed, you’re out of luck. This was during a relatively quiet period, which says a lot. Service across the board was indifferent at best, particularly at reception. I’ve never experienced such cold front desk staff, save for one kind gentleman on our last day who helped me find the restroom. That was the only time I felt treated like a guest rather than a transaction. The spa was another disappointment. On a rainy day, we tried to book treatments, only to be told everything was fully booked. But what shocked us most was that you have to pay to use the sauna and steam room—even as a hotel guest. That was a first for us. It made it abundantly clear that the hotel isn’t interested in guest satisfaction—it’s interested in extracting as much money as possible, even from those already paying premium rates. Breakfast was forgettable—basic and lacking finesse. The only bright spot was dinner on the rooftop. The food was genuinely good, especially for vegetarians, and the dinner service was warm and attentive. But during the day, don’t expect anyone to check in with you at the pool. There’s zero service, and the poolside menu is uninspired at best. Yes, there’s a nice view from the pool. Yes, the dinner was solid. But beyond that, this was one of the worst holiday stays we’ve ever had. I’m giving it one star, and only because of the food and the view. Otherwise, I felt mugged—truly. The promises weren’t kept, the experience was joyless, and the value for money was laughable. We won’t be returning, and I wouldn’t recommend Hotel

Had the most amazing time at the hotel the staff were so friendly and welcoming, there were lots of things to see and do in the area. One of the best part of my stay in the hotel was the spa the staff were so warm and friendly and gave me lots of advice on things best suited for my skin type, whilst at the hotel I had to of the most amazing spa treatments both were with a talented masseuse called George who was able to make all the tension and pain in my back just melt away if ever staying at the hotel I would recommend booking yourself in with the spa.