Guest User
May 18, 2024
I have basically stayed in all kinds of e-sports hotels in the Fenghua area. The service industry of this hotel is such a failure. I traveled 50km from Beilun to Fenghua to book a room with a friend. I booked a double loft room online without informing me in advance. When I arrived, I was told about the room. The equipment broke down and the two of us were asked to upgrade to a five-person room and pay the difference. It was really ridiculous. We didn't agree. After checking in three or four times, I said if you solve the problem like this, we won't come back next time. The front desk replied that it was okay. Being in the service industry is really good enough. Since there is no shortage of customers, forget it and won’t stay here again.
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