Miaomiaobaobei
August 10, 2024
Due to budget and business trip area factors, I need to stay here for many days every month. The overall price/performance ratio should be said to be pretty good, but the attitude of the hotel service is so chilling! I lost my own toothbrush when I was cleaning up the room today. I asked the front desk to report it. The front desk insisted that what they lost was the disposable toothbrush given by the hotel and not the toothbrush I brought. I asked them to go to the room to see the toothbrushes and slippers provided by the hotel. It was left on the table without moving, and they didn't even look at it. They just emphasized that what was lost was a gift from them, which made me act unreasonably. The more I thought about it, the angrier I became. If I lost it, I just said I was sorry and it was only a dozen dollars. It’s a dollar thing, but this tone makes people angry and angry😡😡😡😡😡😡😡
In contrast, Ctrip's services are truly service-oriented. I sincerely applaud Ctrip's service. These offline stores should really learn from the awareness of Ctrip staff.
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